Retired (User Solutions: Brave Release 1.37.x Content)
This post tries to consolidate solutions, workarounds and possible solutions across categories each major release. Minor updates and fixes released will be included. After each major release, I will just copy/paste anything that is still relevant from the older version post into the new one.
Anyone with a solution or workaround, if it is not already listed below, please post it in a reply to this topic! The help will be greatly appreciated by anyone experiencing the issue, I’m sure.
Anyone with an issue that needs a solution, please post in the appropriate category and not here.
The topic is now a wiki post. Anyone with Trust Level 1 (TL1) can edit the topic. The Basic Badge is TL1. If you have this badge, you can edit this topic. Please, if you are not comfortable editing the topic, just post a reply with suggestions and/or solutions and someone will add it! You can find more information about Trust Levels here-
ISSUE: Receiving Less BAT than Earned (April 2022 Payout)
Update: 04/22/2022 Issue Identified (@steeven post)
UPDATE: Still an issue for some users (Gemini & Unverified Users mostly).
Update: reddit post recapping issues and update on current status
Thanks to @nawaab for posting link for the Brave Community!
Set Aside until Further Notice
For Uphold users who still have payout issues:
Error in claiming April 2022 Payout - And nothing after that - #7 by steeven
Please, after you DM support staff with the information requested, do not continually tag/DM them asking for an update. That just slows down the process. Wait at least a week before you tag them in a post (or DM them again) asking for an update.
- Reprocessing Update
- Bug Notices & Payments Reprocessing with 1.37.114 release
ISSUE: Device Limit Reached
This link is for
Instructions and a link to the
Request form to Unlink a Device:
How to Submit a Wallet Unlinking Request
Detailed Instructions with Screenshots below:
How to Remove Verified Devices (screenshots)
Thanks to @Herrvader for the all screenshots!
Brave GitHub Issue Report:
Implement solution for linking limits
Update (Linking Limits):
Thanks to @IanMoone for image!
Update (Linking Limits):
Device limits will be removed in a future release. Anticipated release date is April/May but that is not confirmed. Until that time, use the “Wallet Unlinking Request” post to unlink one device. Your unlinking request is placed in a queue and Brave staff work on requests in the order received. It may take several days, weeks, or even months for your request to be fulfilled. You will receive an email notification when it is.
From previous posts, it appears the most frequent reason that a request is not fulfilled is because the form was filled out incorrectly. Just make sure you submit the form correctly the first time. If unsure about an entry, ask for clarification via a community post. Hopefully, someone will respond.
Below is a link to a recent post with a screenshot of an email from Brave support per incorrect information submitted. It looks like they do provide instructions on locating the correct information (although it is not displayed) so that’s helpful! Also, the email has an April release date for removing linking limits completely. I hope that one isn’t delayed.
Error: Device limit reached - only 3 devices - #13 by ImGodsPlan
ISSUE: [ANROID] Verified Uphold Account Disconnected/"Something Went Wrong"
I Found a Solution on Android Phone to Verify Rewards Wallet
Workaround with screenshots.
Recent Workaround: Different from those previously posted. Looks like maybe an Uphold fix? Will update if I find out anything else.
I can't get my wallet verified on my mobile - #8 by Herki
Other Reasons You May be Receiving this Error
If you have never received a payout to your Uphold account, these are some of the things you can check. Before you start, make sure you are updated to the latest Brave version and the OS of the device you are using is updated to the latest version.
- Clear history/cache, exit Brave, and reopen. This works for some users.
- Does your device pass the SafetyNet check. You will not be able to claim rewards if your device fails the SafetyNet check.
- Make sure your account is verified at Uphold. Go to your profile page and there should be a verified date at the bottom.
Example: Screenshot of a Verified Profile at Uphold
Can’t verify and authorize the wallet, can’t connect Brave to Uphold - #2 by Impoiler
- Make sure all your personal information in your Uphold account is accurate and complete. For example, Uphold will verify your account with an incomplete address, but Brave needs your full address, including street number, street, city, etc.
- Make sure you are in a Brave Supported Country. Supported countries are listed at the bottom of the Transparency page. Note: Only creator contributions are supported in the Philippines.
- Make sure you are not in an Uphold Non-Supported Jurisdiction.
Note About Supported Countries/Regions/Jurisdictions
From time to time supported countries and regions may change. If you are in a non-supported area, you will not be able to verify or reconnect to a custodial account provider. You may have earnings in Brave Rewards but you will not be able to transfer them to a custodial account.
ISSUE: 400 Error w/ Various Google Services
Preferred Workaround: Disable
Enable First Party Ephemeral Storage in
Brave shields are blocking Gmail - #6 by Mattches
A fix in the works. Once implemented, change flag back to default.
Sign in issues and 400 type error - #3 by Mattches
Brave shields are blocking Gmail - #9 by Mattches
ISSUE: Tab Titles Unreadable / Fixed: Release Channel 1.37.114
- Fixed unreadable tab names when using certain accent colors on Windows. (#22027)
UPDATE: Tab Titles Unreadable: Still an issue for Windows 8.1 users
Titles of Tabs unreadable in new update - #30 by Utidiysyisitdixoxohd
Retired (Workaround for Tab Titles Unreadable)
Text in tab bar in Windows is sometimes unreadable depending on brave colors and windows accent color- Titles of Tabs Unreadable
A Brave GitHub issue report has been posted. Hopefully Brave is working on this issue and a fix will be out soon! Link- https://github.com/brave/brave-browser/issues/22027?u=chocoholic
ISSUE: Creators’ Payout
Posted 04/20/2022 and Pinned in Brave Rewards/Creators
NOTICE: For Creators who did not receive payment for this month
Try This: Community Member Solutions and Workarounds
Please note, many of these are specific solutions to specific issues provided by community members and may not work for everyone. Many others are known fixes and will work for anyone having the issue. Please, just be cautious if you try these and proceed at your own risk especially if you are adjusting system settings and not just Brave Browser settings!
Before you begin, always make sure you are updated to the latest Brave version and always backup the Brave Browser data folder preferably on an external device. You should copy the entire folder. You can restore the backup folder in the same location later if needed. You should also have a current system backup/restore point, especially if you will be changing any system settings or system config settings.
In many cases, these solutions or workarounds have been posted by several different people over time. I just picked up the one I ran across first and tried to use posts with screenshots. No disrespect intended to users who may have posted earlier. Also, if you have a post for this section (even if it is a duplicate) that provides additional information, please feel free to post it here or in a reply to this topic!
Performance Issues Hodgepodge (Testing, Workarounds, & Solutions):
Questions Answered: "How to…"
Find your Installed Brave Release version
- If you are looking just for the installed Brave version, you can go to brave://settings/help.
- For more detailed information, enter brave://version in the address bar.
Lots of useful information is displayed on this page including the current installed Brave version, your OS, your OS profile path, and lots of other useful information!
Create a Topic in a Category or Subcategory
Every detail you can provide about your issue helps Brave Support. The more detail you provide the less time support staff have to spend requesting additional information which in turn gives them more time to consider your issue and situation!
Brave Support prefers you use their Report Templates (see below). You are more likely to receive help from both community members and support staff if you submit a detailed support request using one of the templates.
- Bug Reporting Template - Desktop
- Bug Reporting Template - Mobile (Android / iOS)
- Bug Reporting Template - Web Compatibility (web pages and sites experience)
- Brave Rewards/Ads Template (for Ads / BAT / Creators / Payments / Rewards / Wallets)
Create Topic Instructions
- At community.brave.com main page, select (click) the category or subcategory related to your support request. Categories with their related subcategories are displayed on the left hand side of the page. If you hover over a category (or subcategory), a short description of the category will display.
- Read the “About Category” topic if one is pinned. Not all Categories/Subcategories have a pinned “About” topic but if it does, you should read it. Also, do a Search of the category to see if you can find topics with solutions related to your issue.
- Click the
+New Topicbutton displayed in the top right of the page in the category your selected to start creating your topic (post).
- The editor opens once
+ New Topicis clicked.
Depending on the category selected, there may be instructions and a template displayed in the right side pane which will be automatically copied over to the left side pane. If there is, follow the instructions first.
- Create your post in the left side pane. Once you start typing, a preview of your text will display in the right side pane.
- Enter the topic title
- Select optional tags. Note: In some categories you must select the OS tag(s) related to your issue or your topic will not be created.
- If a template is not provided, describe the purpose of your post in as much detail as possible. Don’t assume anything!
- If a template is provided, provide the requested information.
- Additional Information (very helpful to supply if applicable)
> What extensions have you added to Brave Browser? Their status (Enabled / Disabled)?
> What Progressive Web Applications (“PWA”) are you using? Their status?
> Do you usually open a “New Window” or a “New Private Window” when you browse and visit websites?
> Are you using a VPN? (Is already a question in some templates, but not all)
> What custodial account are you verified with (Gemini or Uphold)?
- Once completed entering the information about your issue, just click the
+ Create Topicbutton to create your post!
Related Help Center Topic(s)
Note: @289wk provided instructions per creating a topic from the main page of community.brave.com. You can do this, especially if you are an experienced user and any instructions/templates related to the category will still be available.
The instructions I provided has the user enter the category to create a topic. I think it is more beneficial for new users to actually enter the category/subcategory so they will have access to pinned topics and issue specific topics if they decide to do a search of topics. New users can do this from the main page, but I think it is more confusing to a new user to do. Please provide feedback. We can always do an edit!
Customize New Tab Page Images
By default there are some images (currently 15) other than NTP Ads that display in rotation on opening a NTP. Instead of rotating through background images, you can upload your own image to use as the default background on a NTP. Examples and instructions are available at this Brave GitHub issue report: https://github.com/brave/brave-browser/issues/19640
Solid colours and Gradients for the NTP are still in the works. You can track the status of the issue here: https://github.com/brave/brave-browser/issues/15252
DM a moderator
Mattches and Steeven are the moderators who handle most of the rewards issues.
To send a direct message (DM) to a moderator:
- Click on their icon in this topic (or on the About page) then select the Message button in the top right corner or
- You can go to your profile and create a new message in Messages.
And for anything related to Ads/Rewards you should include following information-
- Copy/paste your Wallet ID (found on
- Your OS and Brave version (first three lines in
- A screenshot of your Rewards panel in
Settings --> Brave Rewards.
More How To...
Change Settings to Open Browser to a Blank Page
Change Settings to Open Browser to a Blank Page
Delete a Topic
You can delete a topic you created. Once deleted, it will close the topic. No one (except admins) can post a reply to a topic once it is closed.
How to delete your topic:
- Click on the options at the bottom of your post.
- Click the trashcan to delete your post.
Sync (link to Help Center articles on Sync)
Discourse (Brave Community forums host)
Brave Community forums are hosted by Discourse. Discourse provides many topics that can help maneuver around Brave Community.
Questions Answered: Brave rewards account is flagged - #6 by Mattches
Selected Topics: Brave Help Center "How do I…"
There are over 50 “How do I…” documents in Brave Help Center. The link below is a search page using the “How do I” keywords. Specific documents from the search are linked in “How do I…” below.
"How do I..."
Selected Topics: Brave Help Center FAQs
Public Service Announcement: User FAQ
A topic by a community member (@Saoiray) pinned in the Rewards Support category. Consolidates much of the information from various other information sources in one place. Pulls information from sites like the Help Center, Brave GitHub, Reddit (BATProject & Brave_Browser), and pinned topics in Community Categories, and even Search results.
Search is a great tool to locate previous topics (and solutions) related to a particular issue. Use it before you post! This community is more of a DYOR (do your own research) community than anything. You can post a one-liner topic or just “Help me!” but you are unlikely to get a response either from a community member or support staff. Ditto for “me too” replies in posted topics.
In conclusion, the PSA: FAQ topic can help you troubleshoot issues you may have before posting a topic. Several of the solutions in this post are already addressed in the PSA: FAQ topic too. Highly recommend you browse that topic just as a general information resource and definitely look it over before you post to see if it addresses your specific issue.
Additional PSA Topics
All topics created by @Saoiray
Must read if you are thinking about self-tipping (Don’t do it!).
PSA: Friendly Reminder For People Having Issues with Rewards/Ads
Incorporated into PSA: User FAQ but is still informative.
Old PSA, what to do if no payment yet
Incorporated into PSA: User FAQ but still useful.
Selected Topics: Topics from Community Help Center and Resources Category
Category: Community Resources
Topics: Support Templates, Create Profile, and Screenshot/Recording Tools.
Category: Release Notes
About: Changelog for Updates to Brave Browser
Version Release: Release Channel 1.37.116
Version Release: Release Channel 1.37.114
Version Release: Release Channel 1.37.113
Version Release: Release Channel 1.37.111
Version Release: Release Channel 1.37.109
Category: Help Center
About: Relevant support links to common questions answered in Brave’s Help Center. (Many of the support links in this category are reposted in this topic, User Solutions, at various places! You should go check them out at the Community Help Center. Posts are much cleaner looking and easier to find. lol)
Selected Topics: Brave GitHub
User Solutions: Brave Release 1.37.x - #12 by Chocoholic
GitHub Changelogs (Release Notes)
Links to current Brave version changelogs for desktop and android.
@289wk Posted a topic with additional detail about other sources of information at GitHub including release notes for iOS devices. Please reference this topic for more details: Need the following information - #2 by 289wk
In the Works: Selected GitHub Issues/Projects
Please note, if the project is planned for release (or already released) for a particular version when posting in the User Solutions topic , it will be indicated in the parenthesis at the end of the link. This will not be maintained. If you want to view the current status, you will have to go to Brave GitHub (click the link) to view current information.
- Fixed brave://rewards loading blank due to local storage issues in certain cases. (#22113 )
- Fixed crash when attempting to send opened tab to another devices on sync chain using “Send to your devices”. (#22128)
POLL: Is this topic helpful?
Still working on this and have lots more to add but before I spend any more time, I just want some feedback. I will stop now if no one thinks this will be useful.
- Could be…
- Stop already!