Unable to verify wallet (other pcs are fine)


I have been unable to link my Brave browser wallet to my Gemini account for over a week. Whenever I try, the following error message is displayed:

Your request is still being processed, please wait.
Sorry there was a problem processing your request, please try again.

Do you have any suggestions please?

I have successfully verified on 4 other pcs, just this one will not verify.

Windows 10

Version 1.30.87 Chromium: 94.0.4606.71 (Official Build) (64-bit)

Hi @stuhome welcome to Community :smiley:

  1. Are you trying to connect your wallet to the same Gemini account
  2. Are those other PCs linked to the same account?

You may have reached your wallet limit.

Yes correct, however this morning I tried connecting another PC and it connected perfectly fine. I wasnt aware of a max limit. Do we know what that limit is?

Feel free to take a look at our Help Center for more information…https://support.brave.com/hc/en-us/articles/360056508071-How-many-Brave-Rewards-wallets-can-be-linked-to-my-crypto-custodian-account-

I was looking for it at the same time…

For others who may hit the same issue: As of Oct 08 2021

If you’ve already used up all 4 lifetime slots, you will no longer be able to verify or link additional Brave Rewards wallets to your custodian account.

What can I do about this?

We are working on improved slot management tools made available in the future for users with multiple devices, or who’ve lost access to a device for reasons outside of their control.

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I should have the required tooling early next week. If you wouldn’t mind please send me a reminder message on Monday and I should be able to directly resolve your issue. Thank you!

Awesome, will do! I have a device I can absolutely disconnect if the limit hasnt been increased.

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