hello,
I cannot connect my brave creator account with uphold because a message tells me that my country is not compatible even though it is in your list.(see attached photo)
I contacted uphold, on their side there are no problems.
Brave tells me it’s a country problem when I recorded everything in France, sloppy answer, we don’t care about the problems.
So I’ll post until someone does their job seriously here.
See you tomorrow
@kikiwally I’m not sure what’s going on. I do see someone else also shared the same issue last week over at Brave Creator and Uphold Connect
I’ll tag @steeven over. Just so you know, they Brave staff doesn’t actively work on Brave Community over the weekend and you posted this at 4:54 AM on Saturday morning. So might be a couple days before anyone gets to you. Also, may as well get a little jump start on things. Can you go ahead and send a DM to Steeven with a link to this topic AND advising him of the email associated with your Creators account?
Also, as annoying as it may be, I’d also advise you send an email to [email protected] with all the same information.
Hello I just sent an email to publishers too but I’m really starting to despair since no one can find the solution to my problem, I don’t think I’m the only one.
Have a good day
Hi @kikiwally, thanks for reporting, taking a look at this now.
@kikiwally can you confirm that the KYC documentation submitted to Uphold is from France and not from a different country? ie Passport
Thanks in advance.
Hi @kikiwally - thanks for your patience here. This should be resolved by tomorrow, possibly as early as later today.
hello,
yes I confirm all my identity documents are French I work and I have always lived in France.
have a good day
Hello again,
I just logged into my brave creator account and I was finally able to connect it to uphold.
Thank you very much you have unblocked my situation and I hope it will help other people in the same situation.
Thank you again Mr Steven
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