Rewards disconnected, but

Brave Rewards Rewards Support
1

Briefly describe your issue: Brave Rewards went to “disconnected” and I cannot get it to reconnect.

What Operating System and Brave version are you using (Menu --> About Brave)? Windows 10,
Version 1.26.74 Chromium: 91.0.4472.124 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no) Can’t verify

What date did you verify your wallet?

Have you been able to successfully receive payments in the past? Yes

Are you using a VPN? (yes/no) No

Are you in a supported region (see here for list of supported regions)? Yes

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? Yes

So, Rewards disconnected with my Uphold Wallet. When I click disconnected and try to re-log in to uphold to reconnect, I go through the login process (code from authenticator, verify email), it’ll load to my uphold account but does not connect with brave, Clicking “disconnected” to re-do the process leads in circles. I cannot get Brave to realize I am logging into my uphold wallet to reconnect

2

@EsOne,
In the process when you’re sent to the Uphold authorization page, try turning Shields off (using the Shields panel in the address bar). The page will refresh, then try the process again and it should work.

3

Thanks for the reply. Unfortunately, that did not work. Even with shields down it goes to uphold login, authenticator, then “verify it’s you” where it send me an email I have to click link from, which takes me to uphold account main page. Still disconnected through Brave afterwards.

EDIT: added words

4

@EsOne,
Can you try going to Uphold.com, clicking the “lock” icon in the address bar, then Site settings --> Clear data. The page will refresh. Now try logging in again with Shields down, then try re-authenticating

5

Still doing it. Authenticate, verify through email it’s me, goes to uphold account, but Brave still showing disconnected. Click disconnected again, and loops.

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6

Also, if I log in direct from uphold.com it doesn’t ask me to verify by email. Just when I try to connect uphold to Brave by clicking “Disconnected”.

7

@EsOne,
Thank you for the information – I’ve reached out to the team to get more information on this. Appreciate your patience.

1 Like
8

I have the same problem this month. You can resolve it ? Or have more information about this problem ?

9

@EsOne,
It appears that this issue has been logged and a fix should be on the way shortly (fix is currently in Beta):

1 Like