Region not supported while having already accounts (The Netherlands)

Brave Rewards Custodian Support (Uphold, ZebPay, etc)
1

Briefly describe your issue:

I am a Brave user alsmost from the beginning that the Brave browser came out. Therefore i already have a Uphold account, back then i had some issues with my pc and had to reinstall windows multiple times, that causes the error that i could not use Uphold anymore because you can’t deactivate pc’s in brave or uphold to gain access again and verify with brave.

So i created a Gemini account (when this option became availible). Both are verified, i have already BAT on those accounts (Uphold and Gemini) but when i try to sign in (because of having a new pc) it shows that the regions are not supported. For both (Uphold & gemini) their websites state that “The Netherlands” are supported. But i can not sign in on my already working accounts because the button is grayed out.

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 11 Pro > Version 1.47.171 Chromium: 109.0.5414.87 (Officially built) (64-bit)

Is your Brave Rewards Profile currently verified? (yes/no)
Yes

What date did you connect a your Brave Rewards Profile?
Don’t remember anymore but here are the exact dates for both accounts with the last received bat tokens:

Uphold: 09/11/2021
Gemini: 15/12/2022

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
On this page of Brave ‘The Netherlands’ is not in the list anymore. How ever my accounts were verified already when it was supported and i recieved BAT already. On the official websites of Uphold & Gemini ‘The Netherlands’ is supported:

Uphold: https://support.uphold.com/hc/en-us/articles/205845376-Where-does-Uphold-offer-bank-account-funding-and-withdrawals-

I can find a page that they dont offer new accounts for ‘The Netherlands’ but that is not the issue, i already have one (But for uphold i couldn’t link it anymore after i had reinstalled Brave a few times, thats why i went over to Gemini)
Gemini: https://www.gemini.com/areas-of-availability (I already have a working verified account that already has recieved BAT in 2022)

Does your device pass the SafteyNet check (Android only)?
Do not use the APP

Have you fully completed Uphold’s CDD requirements?

Yes, but because of issues with Uphold after reinstalling Brave Browser i switched to Gemini.

2

Same here, guess we will have to wait, and hope that the Netherlands will be supported in the future.

3

Actually, if you check Uphold, Netherlands is listed under We are unable to offer new accounts in the following locations: which means it’s a restricted region. Uphold often prevents the API from linking accounts from Brave when a country is on this list. You can see this at https://support.uphold.com/hc/en-us/articles/360026786712-Non-Supported-Geographies-

Gemini is restricted to USA only and likely will be that way for a while.

If you check Brave’s official page, you’ll see what countries are supported. Netherlands is not on that list. That list is at https://support.brave.com/hc/en-us/articles/6539887971469

4

I totally understand, but the annoying thing is i already have working accounts, made in the period that ‘The Netherlands’ was supported.

When you uninstall brave browser (had to reinstall Windows multiple times) you can not login with your Uphold account anymore (This happend before it was not supported anymore) and the Brave support was not able to fix this issue.

So i made a Gemini account (while it also was supported) and received BAT tokens on that account aswell. Last time i received it was 15/12/2022.

Why cant i login on my Gemini account if i have already a working account. If i never had to reinstall Brave Browser my Gemini account would still be connected to my Brave wallet.

5

You answered your own question. Gemini is preventing new connections from being made. When you reinstalled Brave, it generated a new Rewards ID. Your prior connection would have been associated with the Rewards ID you had. When you uninstalled and then installed, it created that new ID and therefore would be seen by Gemini as a new connection. And right now, it’s not permitted as your region is outside of the United States.

6

Okay i understand. Will there be any fix for old user who already have a account so they can login to their already working account?

I also was wondering when i receive bat now, without being able to login, where does the BAT going?

7

Same problem, but I never changed pc, browser etc.
Had Uphold connected, received Brave rewards without problems for a few years.
No longer possible.

And with the downside that I’m planning on changing pc, but I still have a sum of BAT that I can’t deposit, and will just lose when I’m switching pc’s.

A shame the connection between Brave and Uphold is lost for people from the Netherlands when they already had it before.

1 Like
9

I am in the same boat being in the Netherlands and trying to re-verify my existing Gemini account that I have had since Gemini came onboard with Brave. My difference is that I am on Linux and went over to a different DE but I had my Brave information backed up and copied that back to my new Brave so my rewards ID would be the same as on my previous DE but as with Milan03 both Uphold and Gemini now state that they are not available in my region. It has been stated on here numerous times that you can re-verify an existing wallet no matter where you are but not verify a new wallet so my question to Brave is why can we not re-verify our existing wallets when Brave has explicitly said that we can? I have submitted 2 support requests but have heard nothing back.

1 Like
10

I think the reason most people use Brave Browser is because the Rewards feature. I dont understand why already existing users with a verified account can not login anymore.

Dont know much of a reason why to use Brave if this will not change.

11

I am trying to find out why this is happening to verified wallet users when in Brave’s own words they have said that if you already have a verified wallet then you can re-verify that wallet but cannot verify a wallet if you are a new user unless you are in the US. I have done this in the past on numerous occasions as being on Linux I have changed my desktop environment, copied my previous Brave details and everything returned back to normal just had to verify again but now it would appear that they have changed the goal posts and the rest of the world with verified wallets have been kicked off. I have already contacted Gemini support and they redirected me back to Brave. Waiting on a reply to at least one of my support requests if nothing else than being courteous. We will see.

12

Have heard back from Brave support and they have said that we can not re-verify but I am not happy with their response so I have asked for further clarification as it appears that the rest of the world can take a running jump but not the good old USA which is pretty much par for the course, the world stops at the US border. Not a happy person right now.

13

This is from chriscat
Oct '22
Update for existing users (users outside the US who were connected and verified with Gemini prior to these region changes):

You can connect and verify your Brave Rewards profile with Gemini again, even if you do not have a US Gemini account.

This includes users who were previously connected and verified with a Gemini account but have pressed “Disconnect from Gemini”, and users in the “Logged out” state.

14

If they would do the same with uphold that would be great

15

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