Region not supported message after months of using Brave?

Briefly describe your issue:
I’m using Brave for many months and never had issues with rewards, but all of a sudden I’m receiving “Error: region not supported” messages when trying to login to uphold. Have you stopped working in Malta, where I’m based? If so, there is no point for me in using this browser anymore…

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows and v1.41.100
Is your browser wallet currently verified? (yes/no)
What date did you verify your wallet?
April 10th, 2022
Have you been able to successfully receive payments in the past?
Are you using a VPN? (yes/no)
Are you in a supported region (see here for list of supported regions)?
Yes, Malta is listed there
Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

The regional thing they show there is for Rewards, not for exchanges like Gemini and Uphold. Currently the regions that can connect to either exchange has been severely restricted to 19 countries. This is temporary but they don’t have any ideas as to when this will change. Unfortunately Malta is not one of the 19 supported areas.

NOTICE: New region restrictions on verifying Brave Rewards with Gemini

NOTICE: New region restrictions on verifying Brave Rewards with Uphold

And just so you know, even if you were in a supported area, ALL people are unable to connect to Uphold for the week. They should have this fixed relatively soon. But then unless they happened to overcome some issues, it’ll default back to just the 19 countries as before.

Yes and no. You can still participate in Rewards and earn BAT. However you can’t connect to Gemini or Uphold at this time. They will be changing this in the future, just unknown when they can.

Yes. First off, this browser is a heck of a lot more than just BAT. It’s faster than most browsers, has a crypto wallet build in that you can use, has an awesome default ad-block, is one of the better privacy centered browsers, etc. So even if BAT were to stop, it’s worth using.

That said, it’s not like your region is completely gone forever. It may be weeks or months, but they will eventually add for you again. So all that BAT you earn will save in your browser and, when able to connect again, you’ll have it to move.

Thank you for your response. Has the uphold issue been resolved? Because I still get the exact same error, despite being located in one of the supported countries. If so, where can I read more about it to follow it?

You’re not one of the supported countries. If you checked the links I provided, you’d see there are only 19 countries being supported now in terms of being able to link to Uphold or Gemini. Malta is not one of those countries.

NOTICE: New region restrictions on verifying Brave Rewards with Gemini

NOTICE: New region restrictions on verifying Brave Rewards with Uphold

Which shows that ONLY the countries listed below can link to Uphold or Gemini. All other regions are unsupported.

Supported regions for verifying Brave Rewards with a custodial wallet provider – Brave Help Center - Brave 8_3_2022 11_27_32 AM (1)

Unfortunately Malta left the UK long ago and, even though it’s near Italy, you’re an independent nation. So yeah, you’re able to use Brave Rewards and earn BAT but you are one of the places that currently is not being supported in terms of linking to Gemini or Uphold. And to make sure you’re not confused, this is a decision by Brave as they are working on issues they were having with regulations and fraud around the world. They said will START bringing back other countries in about 2 months, with France and India being among the top priorities.

1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.