I am a senior and I have been a verified user of Brave and Uphold wallet for about 3 months. The sum of BAT that each month is NOT transferred to Uphold wallet but is supposed to be transferred each month. Yes my uphold account is connected.
This has been happening for at least 2 months, and I can’t figure why.
Please assist me in correcting the problem Thanks!
Hey @Michael9412. In order for anyone to get you a specific answer, Brave is going to need more personalized information like your email and your wallet payment ID. These are things that shouldn’t be shared publicly and therefore they request we create a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431
If you can fill out that form, they will look into your issue and hopefully help get it resolved.
Thanks for your help!
Yep, just keep in mind that it can take time to respond. Hopefully they’ll get back to you quickly, but will likely take a minimum of 3-5 business days (they don’t work on American holidays or weekends). With it not far from Christmas and New Years, there’s a small possibility there can be a delay into January. Hopefully nothing that long, but I just wanted to give you a heads up.
I mean, 5 business days from today would be December 21, which is a Thursday before Christmas. People likely will be on vacation or prepping for it. So like I said, hopefully they’ll get to you fairly quick…but just wanted to give you a worst case scenario so you’re not caught off guard if timing works against you.
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