Problem viewing page - HttpsGuard appears in Tab title but site fails to load


#1

Description of the issue
I’m trying to view a web page, but the site fails to load - or rather it repeatedly tries to load but nothing is displayed (I just get a blank page) and HttpsGuard appears in the tab title. If I click “Shields Down” then the site does render

Exact URL of the website in question
https://www.cvent.com/events/ccp4-study-weekend-2019/custom-18-3372f50a47c74742afc6e001881e38de.aspx

Did the issue present with default Shields settings? [Default states are: Block: Ads/Trackers, 3rd Party Cookies, 3rd Party Fingerprinting Allow: Encrypt Connections enabled (HTTPS), Scripts] (yes/no)
yes - I’ve not changed anything

Does the site function as expected when Shields are turned off? (yes/no)
yes

Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no)
It looks like it’s https everywhere - if I turn this off the site renders.

Does the site function as expected when using Chrome? (yes/no)
yes

What Brave version/Build are you using when you encounter the issue?(About Brave info)
Version 0.58.16 Chromium: 71.0.3578.98 (Official Build) (64-bit) (on OSX 10.12.6 (16G1710))

If this is an issue with the site, please let me know and I will contact them.

However even if it is, it would be useful if Brave displayed some kind of error message so that users would know to contact a site to tell them their https was misconfigured.


#2

@linucks : Looks like issue with the custome link which you have mentioned in the issue. I am able to access alll the links from the website https://cvent.com without changing the HTTPS Everywhere/connections encrypted settings from shiled. I have verified on both 0.58.16 and 0.58.18.

Can you please check it again and get back to us if it’s an issue.

Thanks!


#3

Hi @gsarvadnya,

Thanks for getting back to me so quickly.

I’m not sure I understand your response. It is that link that’s the problem - I can also view the https://cvent.com page, but my issue is with the link that I posted and the fact that no error message or similar is displayed to let me know what the problem is.

The error may be at their end, but currently I don’t know what the problem is as there’s no indication of what is stopping the page from rendering.

Thanks again.


#4

@linucks We are seeing the below logs when try to open the custom link https://www.cvent.com/events/ccp4-study-weekend-2019/custom-18-3372f50a47c74742afc6e001881e38de.aspx

Error Logs:

Error in event handler: TypeError: Cannot read property ‘addEventListener’ of null at runtimeMessageHander (:1:16127)

This error mesage is displayed, because code specific to this page is trying to request via HTTPS but fails to load and its going on infinite loop.
the custom link has something embedded which is not loading via https.

Hope this helps.

Thanks!


#5

Thanks @gsarvadnya - that’s helpful. That sounds like it’s an issue at their end so I’ll chase it up there.

I notice that when the pages is in the loop the ‘Brave Shields’ button becomes unresponsive and I can only click on it once I stop the page loading. Would that be considered a bug/issue that I should log?


#6

@linucks Yup, please go ahead and log an issue for it.

Thanks!


closed #7

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