Please, can someone help me? Is there support?

Briefly describe your issue:


I didn’t receive my 5.2425 BAT reward for the month of September.
I also didn’t receive my October reward.

I have the ads activated as always, I get ads but it does not give me rewards as before. I’m not earning anything.

I do not know why.

What Operating System and Brave version are you using ( Menu --> About Brave )?

MacOS BigSur.
Versión 1.31.91 Chromium: 95.0.4638.69 (Build oficial) (x86_64)

Is your browser wallet currently verified? (yes/no)


What date did you verify your wallet?

9 feb 21

Have you been able to successfully receive payments in the past?


Are you using a VPN? (yes/no)


Are you in a supported region (see here for list of supported regions)?


Have you manually turned off Auto-contribute on all of your devices linked to Uphold??


Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!