Microsoft Outlook Loop of death

Browser Support Web Compatibility
1

Description of the issue When I try to log in at https://outlook.office.com/ to view my email, I get caught in a loop. Error message reads:
X-ClientId: 942EE5E59D1B41EAB82000BD063779A7
X-Redir-Error Ajj3LCcBNMCdRfzX1gg|Ajj3LCcBmpToRPzX1gg|Ajj3LCcBOrPvQ_zX1gg|Ajj3LCcBSlg1Q_zX1gg|Ajj3LCcBlUc3QvzX1gg|Ajj3LCcBuGFAQfzX1gg|Ajj3LCcBQDuAQPzX1gg|Ajj3LCcBwJ2dP_zX1gg|Ajj3LCcBbrPlPvzX1gg|Ajj3LCcBfPj1PfzX1gg|Ajj3LCcBXlEgPfzX1gg|AtjSy8wB0kwuPPzX1gg|ArLym14Bna4XO_zX1gg|AoJSsMwBmDy5OfzX1gg
X-FEServer BYAPR08CA0051
Date:5/13/2019 11:39:42 PM

Exact URL of the website in question https://outlook.office.com
If I get logged in, it becomes: https://outlook.office.com/mail/inbox

Did the issue present with default Shields settings? [Default states are: Block: Ads/Trackers, 3rd Party Cookies, 3rd Party Fingerprinting Allow: Encrypt Connections enabled (HTTPS), Scripts] (yes/no) Yes

Does the site function as expected when Shields are turned off? (yes/no) NO

Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no)

Does the site function as expected when using Chrome? (yes/no) yes

What Operating System and Brave version/Build are you using when you encounter the issue?(See the About Brave page in the main menu)
Using Windows 10, Brave Version 0.63.55 Chromium: 74.0.3729.131 (Official Build) (64-bit)

Troubleshooting so far:

  • I have gone into the Brave settings and allowed everything I could for the site.

  • I have put the shields down for the site.

  • I have tried logging out and logging in again to Outlook.

So far, nothing has helped.

2

@connexus Thanks for reaching out! I tried reproducing the issue from my end. unable to reproduce the issue in Windows 10 x64 with brave version 0.63.55. There is no infinte loop in loading the email from the inbox. With default shield settings itself it’s working fine.

image
image1917×1013 152 KB

Could you please try again? Can you make a short recording of the issue and share, If issue is reproducible consistently ?

Thanks!

3

The only good news about my issue is that it is reproducible. I just sent you a video from my phone. Let me know if it doesn’t come throughl .

4

I don’t think the video I created it sending (probably too large a file), but you can see it through this link:

https://fundforidaho-my.sharepoint.com/:v:/g/personal/gail_fundforidaho_org/ESjCER1BZ0xIrxvyIeUZU7YBVi1Iw2C5d1SY6EWg765a_w?e=XRudcZ

5

Does changing from blocking all cookies, to only 3rd-party cookies only helps?

6

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