MEGATHREAD: July 5th, 2020 Brave Ads Payout Support

Brave Rewards Brave-Ads Support
1

As the 5th falls on a weekend, this thread will open for comment on Monday July 6th at 7AM PST.

Brave Ads Payout status:

  • Verified wallets (Uphold): :green_circle: Payments Processing.
  • Unverified wallets: :red_circle: Payments have finished processing.

This is a support megathread for the Brave Ads payout date starting on July 5th, 2020. Please redirect all support questions regarding the July 5th, 2020 Brave Ads payout here.

Please note that this thread is for Brave Ads earnings payouts to Brave browser users . This thread is not for creator/publisher payouts for tips, referrals, etc.

Checklist

Didn’t receive your payout or only received a portion of it? Here are some things to check first.

  1. Are payouts still processing? Although Brave Ads payout transactions begin on July 5th, it may take some time to fully process the large list of transactions. You may therefore see other users receiving their payouts before yours arrives. The team will keep everyone updated about payout progress (see above or below ). If the payout period has fully completed and you have not received your payout, post below and we can help you!
  2. Are you included the payout period? Please note that the payout on July 5th is for Brave Ads earnings throughout May (plus any BAT you’ve accumulated before that). If you only recently enabled Brave Ads (for example, on July 2nd, 2020), you will receive your payout in next month’s payout period.
  3. Is your browser updated? Please make sure that your version of Brave is up to date - Brave.com/latest
  4. Maybe you received it! If you do not have a verified wallet, you will need to go into your Brave Rewards settings and look for a "Claim your ad earnings now!" button. You must click that button in order to claim your BAT payout. If you do have a verified wallet, your payout will be deposited automatically into your Brave Rewards wallet and Uphold account. Please double-check if it’s there! (Usually, Uphold will send you an e-mail receipt of the payout transaction.)

Submitting a good support post

In order to best help you, please include the following in your post:

  1. “I have read through the checklist above, and it seems that none of those reasons apply.” (Yes/no)
  2. Which platform are you on (Android, iOS, MacOS, Windows, Linux)?
  3. Have you ever received payouts in previous months, or is this your first time?
  4. Do you have a verified wallet? That is, is your Brave Rewards wallet connected to a verified Uphold.com account?
  5. If you have a verified wallet , have you ever connected your Uphold account to 4 or more different devices in your lifetime? This includes previous installations of Brave, Brave on different platforms, as well as Brave-Beta, Brave-Dev and Brave-Nightly versions.
  6. If you have a verified wallet , did you ID-verify using an ID from a region that is unsupported by Brave Ads? For example, even if you live in the United States, did you verify with a Kazakhstani passport/driver’s license?
  7. If #5 and #6 do not apply to you, please send me (@steeven] a PM with your brave://rewards-internals information and a small note about your issue. (Android: chrome://rewards-internals ; iOS: Settings > Brave Rewards > Wallet Creation Date > Copy Support Info .) Please copy-paste the information in text, and send via private message only.
  8. Uploading supporting screenshots of your Brave Rewards settings page is very helpful.
21 Likes
5

Payment’s are processing. Please be patient and read the entire title post before commenting. Thank you!

12 Likes
11

Hi all,

Your post will be removed if it does not follow this format:

Submitting a good support post

In order to best help you, please include the following in your post:

  1. “I have read through the checklist above, and it seems that none of those reasons apply.” (Yes/no)
  2. Which platform are you on (Android, iOS, MacOS, Windows, Linux)?
  3. Have you ever received payouts in previous months, or is this your first time?
  4. Do you have a verified wallet? That is, is your Brave Rewards wallet connected to a verified Uphold.com account?
  5. If you have a verified wallet , have you ever connected your Uphold account to 4 or more different devices in your lifetime? This includes previous installations of Brave, Brave on different platforms, as well as Brave-Beta, Brave-Dev and Brave-Nightly versions.
  6. If you have a verified wallet , did you ID-verify using an ID from a region that is unsupported by Brave Ads? For example, even if you live in the United States, did you verify with a Kazakhstani passport/driver’s license?
  7. If #5 and #6 do not apply to you, please send me (@steeven] a PM with your brave://rewards-internals information and a small note about your issue. (Android: chrome://rewards-internals ; iOS: Settings > Brave Rewards > Wallet Creation Date > Copy Support Info .) Please copy-paste the information in text, and send via private message only.
  8. Uploading supporting screenshots of your Brave Rewards settings page is very helpful.
3 Likes
13

Thank you for understanding. This will help us to solve your actual issues.

Payments are still processing.

3 Likes
16

Thanks for your patience @JayBayLor - both types of payments are still processing.

3 Likes
19

Thank you for your kind words @Arkearn and @larezmj. I’m going to remove your posts to avoid clutter, as all payments are still processing.

1 Like
21

Thank you @AnkS - please DM me directly your rewards internals.

Note that payments are still processing - Are payouts still processing? Although Brave Ads payout transactions begin on July 5th, it may take some time to fully process the large list of transactions. You may therefore see other users receiving their payouts before yours arrives. The team will keep everyone updated about payout progress (see above or below ). If the payout period has fully completed and you have not received your payout, post below and we can help you!

3 Likes
23

@steeven
There will be no claim button as always?
Bat will be processed and transferred to the uphold wallet without the user clicking the claim button?

2 Likes
24

@suzaqn if your wallet is verified then there will not be a claim button.

1 Like
26

@steeven
Can you tell me if the claim button has already appeared?
Because according to my testing, there is still no claim button.

2 Likes
27

@suzaqn - correct, this is still in progress. Thank you for your patience.

3 Likes
28

Thanks for speed reply :smiley:

1 Like
30

HI, I understand that payments are still processing. How long should I wait before thinking there is a problem? In other words, how long does it usually take for all the payments to process?

1 Like
31

@Tornado61 it can take up to 2 days for payments to fully process. I will update the title thread - MEGATHREAD: July 5th, 2020 Brave Ads Payout Support

1 Like
36

If posting in this thread, please follow the template in the title post.

1 Like
38

@ambrocioisaias2808 Please DM me your Rewards Internals (brave://rewards-internals/), OS, Brave version and a screenshot of your Rewards panel. This will help to speed up the troubleshooting. Thank you in advance!

47

Hello - please see the title post for appropriate templates. If you’ve sent me a DM, I will respond as soon as I can.

1 Like