Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
I have not been able to claim my BAT rewards for several months now.
How can this issue be reproduced?
I have included screenshots of this issue occurring. As you can see, I haven’t been able to claim my rewards for several months now so I am wondering how I can resolve this.
Reproduced by:
- Clicking on the rewards section of my Mobile Brave Application.
- Clicking on the “Claim Rewards”.
- Result is either an error in the actual 'rewards" section, or an alert box is shown. Images of both are included.
Current rewards that haven’t been paid out.
![Screenshot 2020-08-09 at 1.51.41 AM|230x500]
(upload://5OWZDGHgcugMXvGyFzxgQ8KmEhX.jpeg)
Proof of rewards call to action
Claim rewards error 1
Claim rewards error 2
Expected result:
I should be able to get rewards redeemed to my uphold account.
Brave Version( check About Brave):
Version 1.19 (20.07.21.09)
Mobile Device details
iPhone Xs - OS 13.6 (latest)