Brave Browser Issue on Intel Evo Laptop – Seeking Assistance!

Browser Support
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Hi All

I recently hopped on the Brave browser bandwagon to enjoy ad-free content, especially videos and movies. However, I’ve run into a couple of issues, and I’m reaching out to the community for some insights and solutions.

One peculiar issue I’ve been facing is that when I play videos, the audio runs fine, but the screen remains black. I’m not sure if this is a compatibility issue with my Intel Evo laptop or something else. Has anyone else encountered a similar problem, and if so, do you have any fixes or workarounds?

I’m curious if there’s a way to clear browsing history and data without completely uninstalling the Brave browser. I want to maintain a clean browsing experience but without losing all my preferences and extensions. Is there an option within the browser to achieve this?

Thank You In Advance

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@johnharries,
Thanks for reaching out to us.

For this, can you please try disabling Hardware Acceleration (Settings --> System --> Hardware acceleration) and test again to see if videos then play normally?

There are several ways to achieve this:

Since you’re looking to do this frequently, I’d recommend using the Clear data on Exit option.

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