BAT not transferred to uphold account

[traveldog]

Hi. there is a difference between my Brace browser wallet and my uphold account of almost exactly 120 BAT which dates from before March this year i.e. I have been getting regular monthly credits since I created and linked my uphold account and some of my existing BAT were transferred at the point of creation but there are still 120 BAT which will not transfer to my uphold account. Version 1.16.72 Chromium: 86.0.4240.183 (Official Build) (64-bit). Windows 10.

[steeven]

Thank you for reporting! Please DM with the following information:

• Copy/paste your Wallet ID (found on brave://rewards-internals)
• Your OS and Brave version (first three lines in brave://version)
• A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

[FaKu]

Should I send that information to you here in the community or by email?
Because I sent you a message on this platform.

[traveldog]

Hi,

Info is –

Wallet payment ID:

Brave

|

1.16.72 Chromium: 86.0.4240.183 (Official Build) (64-bit)

|

• | - |
  
  
  Revision
  
  |
  
  0b568b034b8f7994697cb341eeca5979b84151cc-refs/branch-heads/4240@{#1374}
  
  |
  
  
  OS
  
  |
  
  Windows 10 OS Version 2004 (Build 19041.572)
  
  |

Regards

Jeff Miller
021 380 829

Atlantic Investments t/a Travel North, a TAANZ approved Travel Broker for Travel Managers

Please note our Terms and Conditions http://travelmanagers.co.nz/terms

[steeven]

Thank you for reporting! Please DM with the following information:

• Copy/paste your Wallet ID (found on brave://rewards-internals)
• Your OS and Brave version (first three lines in brave://version)
• A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

[traveldog]

Wallet payment ID: 586b4fc9-29c2-4110-af0c-51668b5c4c38

Brave	1.16.72 Chromium: 86.0.4240.183 (Official Build) (64-bit)
Revision	0b568b034b8f7994697cb341eeca5979b84151cc-refs/branch-heads/4240@{#1374}
OS	Windows 10 OS Version 2004 (Build 19041.572)

[traveldog]

Hi Steeven,
Have you had any luck troubleshooting my issue?

thanks & regards

Jeff

[steeven]

Thanks for following up. i’ve filed an issue and the dev team is currently reviewing. This month’s payment will process. tomorrow. Will you let me know if you don’t receive to your Uphold? Thank you.

[traveldog]

Hi Steeven,

Just checking in to see if there has been any progress with this? There has still been no transfer of those earlier BAT payment from my browser to my uphold account.

Regards

Jeff Miller
021 380 829

Atlantic Investments t/a Travel North, a TAANZ approved Travel Broker for Travel Managers

Please note our Terms and Conditions http://travelmanagers.co.nz/terms

[steeven]

@traveldog thanks for following up. I’ll have an update on this tomorrow.

[steeven]

Hi @traveldog, we’re getting closer to identifying the root cause of this issue.

[traveldog]

Hi Steven,

Just following up again. Any progress?

Regards

Jeff Miller
021 380 829

Atlantic Investments t/a Travel North, a TAANZ approved Travel Broker for Travel Managers

Please note our Terms and Conditions http://travelmanagers.co.nz/terms

[steeven]

Thanks so much for your patience here. We’re nearly to the bottom of tracking this bug down and implementing a fix. One last piece of information if you’re willing to share that would be helpful for the dev team as they troubleshoot is your Publisher_info_db (please note that some logs may contain personal data or reveal browsing history. They will only be used by the Brave team for debugging.) If you’re willing to send, please follow this steps for retrieving it:

Finder → Go → Hold Option → Select Library → Application Support → Brave Software → Brave-Browser → Default → Publisher_info_db

And submit to https://upload-support.brave.com/rewards.

Thank you in advance!

[traveldog]

Hi Steven,
Just following up again. Any progress?

Regards

Jeff

[steeven]

@traveldog - what’s the email linked to your Uphold? I can manually send while the team continues to investigate.

[traveldog]

[email protected]

Jeff Miller
021 380 829

Atlantic Investments t/a Travel North, a TAANZ approved Travel Broker for Travel Managers

Please note our Terms and Conditions http://travelmanagers.co.nz/terms

[steeven]

Thanks @traveldog. Just refunded your Uphold.

[pratiksarkar]

i am also facing same prob