Account Flagged Response Time and Question

I have used Brave since December 2019 so it caught me off guard when I ran into my account being flagged. They do not really explain what can cause this to occur does anyone happen to know both what it could be and how long it takes to hear back from them? I have installed Brave on several computers as time has gone on and now I work in Washington, D.C. but live in Texas. To make travel easier I have computers at both residences to make travel lighter and quicker so could that be a reason for the flagging if anyone knows or has gone through it?

Brave used to be more open about it but people abused it and used it as a means to try to find loopholes. So now, Brave has a policy to never explain why a person was flagged. That said, I had compiled some generic ideas that is posted in a FAQ I created. Mainly is what you see below:

Any violation of Brave’s Terms can result in your account being flagged. You can find their Terms of Service for Brave Rewards at https://basicattentiontoken.org/user-terms-of-service/

Some quick examples of things that often result in flagged accounts can be:

  • Using a VPN, Proxy Server, or other such thing to hide or fake your location. This is because it can be seen as you trying to bypass ad restrictions. Remember, advertisers pay so content is shown to specific regions. When you appear to be in a region you’re not, it is taking advantage of the system to see ads and receive BAT you shouldn’t be getting.
  • Modifying folders. There are some things you’re encouraged to do but some people do dig deep and try modifying folders that affect your encryption key OR where Users think they can fool the system into thinking they’ve seen more ads or have more BAT in their browser than they really do. Whether intentional or accidental, messing with the wrong things will get your account flagged.
  • Your setup sends mixed information to Brave. For example, maybe you’re in the United States. Your IP address shows you in California, your language is English-IN, and your time zone is correct. This will tell Brave you should see ads from India but then it sees that you’re actually in California. At this point it will think you’re trying to trick the system to see more ads and might flag you. If nothing else, it can result in you not getting BAT for ads that you do see.
  • Cloning your browser. Some people have learned how to do unofficial backup & restore and have the “great idea” that they can make multiple copies of the same browser on different devices and then Verify them with a custodial wallet like Uphold or Gemini. The system recognizes this and will flag the account and prevent anything from happening. Of course, even if unintentional, creating two exact copies of the browser and encryption key will be seen as attempting to do this and will flag you. So never have two identical copies of the browser running.
  • Uphold or Gemini identifies your account as fraudulent and/or there’s a violation of laws.
  • Any other type of suspicious activity is recognized by the system or Brave staff.

If you submit a ticket, all depends how many tickets were submitted. They tend to try to respond within 3-5 business days. No guarantee though as it will vary on a case by case basis.

It’s unlikely. I mean, if you ran the same exact browser with identical Wallet Payment ID, then yes. But if you just have normal browsers installed and you’re using normally, you’d be fine.

Essentially the system is looking for people with unusual activity that highly suggests they are trying to abuse the Rewards system to earn BAT.

I’ve been flagged for two months now, no clue why. a member of the engineering team is currently working to determine why. of course it took multiple tickets and two months of complaints on twitter just to get this far… I don’t have any hope left that I’ll ever get my bat, went ahead and sold all I’d been holding.

TBH I mean I linked my Gemini account to all of them but that is really it from what I can remember when I set them all up…

@celkins btw, if you haven’t done so already, make sure you submit a Rewards Support Ticket, assuming you are wanting to ask them to investigate and remove the flag

1 Like

I did that even before I posted here! Just wanted to see if anyone else had an idea ya know?

1 Like