Can I find out why my account was flagged? I’ve never done anything that would get it flagged.
Some quick examples of things that often result in flagged accounts can be:
- Using a VPN, Proxy Server, or other such thing to hide or fake your location. This is because it can be seen as you trying to bypass ad restrictions. Remember, advertisers pay so content is shown to specific regions. When you appear to be in a region you’re not, it is taking advantage of the system to see ads and receive BAT you shouldn’t be getting.
- Modifying folders. There are some things you’re encouraged to do but some people do dig deep and try modifying folders that affect your encryption key OR where Users think they can fool the system into thinking they’ve seen more ads or have more BAT in their browser than they really do. Whether intentional or accidental, messing with the wrong things will get your account flagged.
- Your setup sends mixed information to Brave. For example, maybe you’re in the United States. Your IP address shows you in California, your language is English-IN, and your time zone is correct. This will tell Brave you should see ads from India but then it sees that you’re actually in California. At this point it will think you’re trying to trick the system to see more ads and might flag you. If nothing else, it can result in you not getting BAT for ads that you do see.
- Cloning your browser. Some people have learned how to do unofficial backup & restore and have the “great idea” that they can make multiple copies of the same browser on different devices and then Verify them with a custodial wallet like Uphold or Gemini. The system recognizes this and will flag the account and prevent anything from happening. Of course, even if unintentional, creating two exact copies of the browser and encryption key will be seen as attempting to do this and will flag you. So never have two identical copies of the browser running.
- Uphold or Gemini identifies your account as fraudulent and/or there’s a violation of laws.
- Any other type of suspicious activity is recognized by the system or Brave staff.
That said, just like people, the system isn’t flawless and mistakes can happen. If you haven’t done anything wrong, you can always create a ticket
Well, I haven’t done any of those things. I’d appreciate it if you would review my account and re-activate it.
@gisjohn Create a Support Ticket if you want to see if they will review your account. In many cases, they will work with Users and reverse the flag. That said, it’s not a guarantee. I also want to make sure you understand that they won’t ever tell you why you were flagged.
I started a thread with the same issue. was advised to create a ticket (which I did) and the thread was closed. that was already at least a week ago.
Ive been using brave for at least 2 years now, and I’ve always had a VPN. a few months ago I switched from uphold to gemini, some BAT was “lost” in the shuffle, and then I found out (after swapping PCs both at work and at home) that there’s a limit on the profiles one can “link” so even more bat were lost because once those computers were replaced and the uphold account unlinked, those BAT had nowhere to go.
now for no reason at all, after working fine for months with my current setup, suddenly I’m “flagged” and there’s no response other than “it happens, can’t/won’t tell you why, open a ticket, wait”.
might as well switch browsers. yes, I chose brave both for the options it offers and also for the rewards, that’s part of the deal. the advertisers are paying for our eyeballs, why are we not getting the rewards passed along, with such arbitrary and non-committed answers to these issues?
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