Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
Within the last week I have noticed a growing number of websites of repute, which I visit regularly, generating particularly alarming warnings while using the Brave app on my iPhone.
How can this issue be reproduced?
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I did a Brave Search for “tmobile”
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I clicked on the first linked website:
“https://www.t-mobile.com/“ -
While loading, an exclamation mark momentarily flashes in the left side of the address bar. From that section a dialogue bubble appears once the site is fully loaded which reads:
Your connection to this site is not secure.
You should not enter any sensitive information on this site (for example, passwords or credit cards), because it could be stolen by attackers.”
Expected result:
No exclamation mark or warning - nominal behavior.
Brave Version( check About Brave
):
Ok I’m feeling a little doofy… but I cannot seem to find where the image upload is on this… please know though that I have thoroughly documented this behavior with screenshots that I am happy to show anyone!
Mobile Device details
iPhone 13
iOS 17.3.1 (21D61)
Additional Information:
(I have never posted in this before so please disregard this next bit if it is TMI or irrelevant, but incase it might be helpful… I will the context that I am worried because I had my identity stolen late last year by a very malicious and technologically savvy person. So, rather than things one would expect from something like a dragnet phishing attempt seeking monetary value, their attack profile reflected their penultimate goals to effect unlawful monitoring of all my online activity + not get caught.)
There is no visual indicator that I am on anything other than T-Mobile’s normal website (the same warning was shown on Gmail this week)
During one 4 attempts I made to load the website, one did not follow the sequence I described above and instead displayed a page that prominently featured the Brave logo slightly above center and below showed text which read:
“ 500 Internal Error
Go back to searching privately”
Since the time of posting the problem has expanded to include login.live.com (Microsoft), although despite my screenshot only showing “login.live.com“ the scan of that screenshot is detecting “http://login.live.com/“ (notably lacking the s)
Thank you in advance to anyone who has taken the time to read this entire account - and I would be most obliged to anyone who can offer advice to help me resolve this issue… I won’t say I am worried sick… but I am getting there
Sincerely,
A.J.