Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
Since a few days every time I start the browser I get a Norton360 warning saying that a URL is unsafe (see image) e
I can’t even access the website on my end. I don’t know why Norton are classifying it as “spam” but the good thing is no security vendor recognizes the URL as malicious, so it could be a false positive in the end.
The URL is part of Guardian’s infrastructure, specifically our payment verification. The server is contacted by the app upon launch to restore any potential subscriptions that are not yet active. No personal data is exposed, we only see the App Store digital receipt which, if you are not subscribed to the Brave VPN which is powered by Guardian, is practically empty.
This URL being flagged is weird to me but we will check it out. Could you please forward the URL of the full report here so that we can let Norton know that we’re not scamming or spamming anybody and got through their verification process.
For further details about us here are some links for you
Yeah there are boring legacy reasons why this service is still run from that URL. I am in the process of slowly moving things over to *.guardianapp.com subdomains but things take a little while.
We are trying our best, but having our subdomain or even entire domain flagged while not running anything outbound etc. is concerning. Hopefully we can get that resolved asap with Norton