Why was my account flagged and has remained flagged for months?

I’ve had a busy few months and wasn’t checking in my rewards. When I did check I had to reconnect at which point I was notified my account was flagged. I’ve been waiting as suggested for a re-evaluation but nothing. I’ve been missing it out on months of rewards. How do I get this fixed?

Please raise a ticket at

Share the ticket id you receive in the email you submit.

Done. Ticket number is 214648

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