Why can't I receive uphold wallet rewards from September 2020?

[Duypizza]

I have been unable to withdraw my Brave Bonus BAT from the browser to my Verified Hold account since September and have accumulated 2390 BAT. I sent a live message checking the Wallet ID, OS and Brave Version. I am creating this post looking forward to your requests for support! Thank you for customer support to help users with this seemingly common problem!

[steeven]

Thank you for reporting! Please DM with the following information:

• Copy/paste your Wallet ID (found on brave://rewards-internals)
• Your OS and Brave version (first three lines in brave://version)
• A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

[AALFRED]

Hi Steeven i have same problem
|Brave|1.18.78 Chromium: 87.0.4280.141 (Build oficial) (64 bits)|
|SO|Windows 7 Service Pack 1 (Build 7601.24546)|

5.000 BAT pending…
please Steeven, help me.
thanks

[steeven]

@AALFRED

Thanks for reporting. We have an active issue on this that the team is investigating.

If you could send me your Wallet ID, along with the following information for troubleshooting:

1.) Inspect the uphold dashboard page after logging into uphold.
2.) Click on “network”
3.) Find an API call called “me” in the list of API calls
4.) Click on Response
5.) Copy everything after “id”:" and before the closing " to get the UUID of the uphold user

Paste your Uphold ID in the thread.

Thank you in advance!

[Duypizza]

Hi. Here is my ID Wallet

[Duypizza]

Vào Th 4, 20 thg 1, 2021 vào lúc 08:56 steeven via Brave Community <[email protected]> đã viết:

[lukivl22]

I have the same issue.

[rsapple]

Hi,

I have same issue, unable to withdraw BAT to verified UPHOLD account.
Please help.

My Brave Wallet info
Key info seed: Valid
Wallet payment ID: 0c86b117-9cc1-4e50-97fb-6a5a034f42ea
Wallet created: 12/03/2020, 11:22:44 PM

Brave Version Info:
Brave 1.20.103 Chromium: 88.0.4324.152 (Official Build) (64-bit)
Revision 6579930fc53b4dc589c042bec9d0a3778326974d-refs/branch-heads/4324@{#2106}
OS Windows 10 OS Version 2004 (Build 19041.804)

[steeven]

@Duypizza in a DM, please send me your email address.

[rsapple]

Hi,

My above issue is not solved yet.

Please do the needful.

Thanks.