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Please repost to reflect the template and guidelines and we’d be more than happy to assist you.

Guidelines - Before posting, please:

  1. Search the forum to see if anyone else has already posted or resolved the same issue you’re having.
  2. Ensure that you’re posting in the appropriate category — please use the appropriate category when posting to ensure that whoever assist you has a clear idea of what product or platform you are using.
  3. Fill out the template that appears in your editor when posting as it contains all the boiler-plate information surrounding your issue. It will help the Support team members and other Community members to efficiently assess and resolve your issue. NOTE: “Uncategorized” posts do not have a template, so please ensure you’re posting to the right category as mentioned above.
  4. Tag your post appropriately – use tags to help track and organize threads on this forum.
  5. Observe and adhere to our code of conduct