Wallet verify error

I have done as you told me @eljuno , but nothing has happened after 10 days, and I can not verify the wallet on my new PC, what do I do?

Hello again @21POITIMPARO ,

You’ll receive an email from the team after your request been processed. It may take more days as the team working through tons of requests.

Apologize for any inconveniences. Thank you for your patience.

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All right then, I will wait, thank you