When did you create the ticket? Also have to ask, is this just about April’s payment or you still trying to get the prior months?
I see you had a topic last month, which was A la recherche des mes BAT perdus where @Evan123 referred you to a ticket. Did you ever hear a response on that one? If so, what was said to you?
Also, if you recently did a support ticket, I’m going to ask two things:
- What is your ticket number?
- When did you create the ticket?
Keep in mind that it often takes at least 3-5 business days for them to see tickets. Then the length of time to investigate and respond to issues vary. If we assume you created a ticket on or after April 20 when you responded here, then it means it’s only been about 5 business days.