Unverified Wallet, No Claim Button, No January Payment

Briefly describe your issue:
Since January payments begin proccesing, and i got the standar message about my bats were on there way, but there was no claim button on settings. Today message has disappeared and those bats haven´t arrived to my account
What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 7 64 bits
Versión 1.35.101 Chromium: 98.0.4758.87 (Build oficial) (64 bits)
Is your browser wallet currently verified? (yes/no)
No
What date did you verify your wallet?
Not verified
Have you been able to successfully receive payments in the past?
Yes
Are you using a VPN? (yes/no)
no
Are you in a supported region (see here for list of supported regions)?
Yes
Does your device pass the SafteyNet check (Android only)?
Not Android
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Auto-contribute is off

@steeven @SaltyBanana @Mattches can you take a look? thanks.

2 Likes

Please send me a DM with your wallet payment ID, found on your brave://rewards-internals page.

Thank you.

1 Like

It’s been 22 days since I sent you a DM with the information you requested. I have also stopped receiving ads for weeks. Is there any update ? @Mattches

2 Likes

I have to update the title. Unverified Wallet, No claim button, No January payment, No February payment, No adds.
Waiting for support @steeven @SaltyBanana @Mattches

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