Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
Brave has prompted me to transfer the mobile rewards I’ve been collecting for well over a year to a desktop wallet, but every time I’ve tried scanning the QR code I get a ‘server not responding’ error repeatedly to the point where I can’t even close the app unless I double click the iPhone home button and swipe it away. What gives? I’ve updated the browser on both sides.
How can this issue be reproduced?
- Pull up transfer QR code on desktop Brave rewards area
- Click the link for the one-time transfer on iPhone and try scanning the QR code
- ‘Server not responding’ error shows up in QR scanner and won’t go away
It transfers my BAT to my desktop wallet
Brave Version( check
Mobile Device details