Rewards account flagged

Brave Rewards
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Briefly describe your issue: Rewards profile flagged

What Operating System and Brave version are you using (Menu --> About Brave)? windows, android

Is your browser wallet currently verified? (yes/no) No because my account is flagged but has been verified for more than 1.5years.

What date did you verify your wallet? 2021

Have you been able to successfully receive payments in the past? Yes

Are you using a VPN? (yes/no) No

Are you eligible for Brave Rewards (see here for list of supported regions)? Yes

Are you on the list of supported regions when verifying Brave Rewards with a custodial partner (see here for list of supported regions)? Yes

Does your device pass the SafteyNet check (Android only)? Yes

Have you manually turned off Auto-contribute on all of your devices linked to a custodial partner? YES

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Did you ever submit a ticket? https://support.brave.com/hc/en-us/requests/new
They should be able to look into it and tell you via email. I did this recently myself for a flagged account.

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Any violation of Brave’s Terms can result in your account being flagged. You can find their Terms of Service for Brave Rewards at https://basicattentiontoken.org/user-terms-of-service/ 6

Some quick examples of things that often result in flagged accounts can be:

  • Using a VPN, Proxy Server, or other such thing to hide or fake your location. This is because it can be seen as you trying to bypass ad restrictions. Remember, advertisers pay so content is shown to specific regions. When you appear to be in a region you’re not, it is taking advantage of the system to see ads and receive BAT you shouldn’t be getting.

  • Modifying folders. There are some things you’re encouraged to do but some people do dig deep and try modifying folders that affect your encryption key OR where Users think they can fool the system into thinking they’ve seen more ads or have more BAT in their browser than they really do. Whether intentional or accidental, messing with the wrong things will get your account flagged.

  • Your setup sends mixed information to Brave. For example, maybe you’re in the United States. Your IP address shows you in California, your language is English-IN, and your time zone is correct. This will tell Brave you should see ads from India but then it sees that you’re actually in California. At this point it will think you’re trying to trick the system to see more ads and might flag you. If nothing else, it can result in you not getting BAT for ads that you do see.

  • Cloning your browser. Some people have learned how to do unofficial backup & restore and have the “great idea” that they can make multiple copies of the same browser on different devices and then Verify them with a custodial wallet like Uphold or Gemini. The system recognizes this and will flag the account and prevent anything from happening. Of course, even if unintentional, creating two exact copies of the browser and encryption key will be seen as attempting to do this and will flag you. So never have two identical copies of the browser running.

  • Uphold or Gemini identifies your account as fraudulent and/or there’s a violation of laws.

  • Any other type of suspicious activity is recognized by the system or Brave staff.

That said, just like people, the system isn’t flawless and mistakes can happen. If you haven’t done anything wrong, you can always create a ticket

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As @HighPriestess42 already mentioned, did you raise a ticket? If you haven’t yet, then raise one here.

If you have raised a ticket raised, then share the ticket id so that if anyone from Brave Support sees this post they’ll be able to get to it right away!

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