Hello Community!
I want “quickly” address something that has always been relevant but I’ve seen a significant uptick in recently here on Community. When you login here to Community to submit a bug report, you’ll notice that there is some text that appears in the editor after clicking New topic that looks something like what’s shown in the image below:
TL;DR: Please fill out the information requested in the template so we can address your issue as quickly and accurately as possible.
While the purpose of this template should be fairly clear (especially since it also explains what it is in the template directly), I would like to emphasize how important and helpful – for our Support staff, other users and for the user – it is for you to actually fill out the requested information.
Brave is available on a wide variety of platforms and Operating Systems and every user’s is a little bit different. If one Brave user is encountering a bug in the browser, it does not necessarily mean that all users are encountering it. This may be because the bug is specific to a particular OS, a specific Brave version, an extension that one user has installed and the other does not, a VPN and/or custom network configuration on the system, or any of the myriad of other possible differences.
If instead of a software issue, consider calling a mechanic about your car. When they ask you what issue you’re having with your vehicle, would you just tell them “My car isn’t working properly so I’m going to bring it in” and hang up the phone? Not likely! At minimum, they would ask you (or you would tell them) the make, model and year of the car and to describe in detail what exactly is happening with it. Otherwise, the mechanic won’t have any idea of how to assist you when you get there.
The template in the editor serves this same purpose. It is there so that you, the user, can provide us as much of the boiler-plate information needed to begin the troubleshooting process for our support staff, as well as other Community members. We have a small support staff working hard to support thousands of users every week and having this information up front allows us to get straight into troubleshooting the issue, rather than having [potentially] several additional back-and-fourth replies to get this basic information.
Note that this is not specific to Brave – any time you report a bug/issue somewhere, you should provide as much detail about the issue in the report so that whoever is assisting you can quickly and accurately get you the help you need. When you go to report an issue here on Community, see this text and ignore it (or outright delete it entirely, which seems to be fairly commonplace recently), you are only hindering support and delaying the time in which it takes to find a solution to your issue.
So please ensure that when you submit a report here you provide information requested in the template so we can address your issue as fast as possible.
Thank you