Not receiving pop-ups on Mac os

Brave Rewards Brave-Ads Support
1

I have used brave for over a year and have noticed that I no longer see pop-ups after I downloaded the BigSur update. I have read a few forum posts and made sure that my notification settings are all correct on my mac. I have also checked my brave settings to make sure I have all the necessary ad features on. I’ve also checked if I am able to receive pop-ups from brave using the test notification feature successfully.

What Operating System and Brave version are you using (Menu --> About Brave)?
MacOS BigSur version 11.6
Version 1.42.97 Chromium: 104.0.5112.102 (Official Build) (x86_64)

Is your browser wallet currently verified? (yes/no)
no
What date did you verify your wallet?
n/a
Have you been able to successfully receive payments in the past?
yes
Are you using a VPN? (yes/no)
no
Are you in a supported region (see here for list of supported regions)?
yes

2

Hello,

We can take a closer look at this issue if you submit it here: https://support.brave.com/hc/en-us/requests/new?ticket_form_id=1900000382047

Thank you!

3

I’m having the same issue. Been using Brave for over a year but just updated my Mac to Big Sur and now I’m not receiving any pop-up Ads from Brave

4

Hi @rico1017

As mentioned above by @Evan123, it would be best to submit a support ticket to our support form for further assistance in the matter.

I’ve included an article from our Brave Ads FAQ that I do recommend reading over if you run into this issue in the future.

Thanks!

5

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