The current bug reporting method is not ideal for most use-cases. Only specific populations have the patience to:
- Figure out how to figure out how to report Brave Bugs
- Notice that there’s an embedded link on the help page that directs you to the community forum
- Create a new account and activate the link in order to submit a bug
- Look through the forum to find any related submissions
Simplify the process and people will absolutely report bugs.
The issue I’m raising here reminds me of a scene from the show Silicon Valley when a non-engineer complains that the Pied Piper app is “overly engineered” and misses the general population demographic.
Bug submitting on Brave is overly engineered and is hidden behind layers of links and forum postings and text walls, and unless the average user can click a button that auto-generates a bug report template, you’re going to have users leaving Brave when the browser can’t do something that any other browser can do (I’ve personally been having login issues using google authentication on Brave and I end up rarely even using Brave as a result).