My so many 1 month confirmation bat didn't recieving my bat balance

hi brave team guys my account was freeze 5th of november after my balance freeze my 700 or 800 so may group refferals confirm the 1 month corifmation i saw that confirmation on my statistics confirmed board and refferal stats but my bat balance didn’t recieve any confirmation bat pls solve this thanks guys
@steeven i send my email to your account check your message sorry for my bad english