Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
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Briefly describe your issue:
i did not recieve 1.3 bat, earlier it showed that it will be credited soon and now there is no sign of it.
**What Operating System and Brave version are you using (Menu --> About Brave)?**windows 10 and brave version 1.31.116
**Is your browser wallet currently verified? (yes/no)**yes
What date did you verify your wallet?
**Have you been able to successfully receive payments in the past?**yes
**Have you manually turned off Auto-contribute on all of your devices linked to Uphold??**yes
Hi @Chocoholic. Is there any other admin available than Steeven ? I send him a DM on Feb the 10th but he never responded. And looking at all the payment issues I’m pretty sure he won’t be able to treat them all.
@Matth92110 Oh wow. Sounds like your original DM (and subsequent ones to boot!) was lost in all the issues that have been occurring in the past few months. I saw that you posted that you sent a few DMs and a fresh one yesterday.
Unfortunately, that is about all you can do. Steeven and Mattches are the support staff who handle most of the rewards issues. They work on the DMs in the order received but your DMs do appear to have been outstanding way too long. I definitely would have thought you would have heard back by now, especially on the Feb issue since Mattches specifically responded to you when he closed your topic.
I do not know why you are not getting any responses. It is weird. Since you just sent a DM (you definitely shouldn’t spam them with DMs!), just wait a few days (3-5) and see if they respond, then DM them again. Make sure both of them are receiving the DM. Also, you should include links to your support requests for reference at the bottom of your DM if you haven’t already.
You should also submit a request form here: Submit a request
Make sure you include as much detail as you can in the description including any workarounds you have tried, timeline of actions, and links to your support request topics.