Links in emails won‘t open anymore

Browser Support Mobile Support
1

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

Description of the issue:
Since update to version 1.48.1 , I can‘t open links from other apps like email anymore. Brave seems to be stuck, sometimes it even crashes and closes, if I try to open the same link continuously.
I use IOS 16.3.1. and Brave is my standard browser for years.

How can this issue be reproduced?

  1. See description, no change

Expected result:
When clickyon a link from an email, Brave should open the page.

Brave Version( check About Brave):

Mobile Device details
Xr, IOS 16.3.1
Additional Information:

If Brave is already running with an open tab, the link e.g. from an email will be opened by Brave. If Brave was inactive or no other tab open, Brave browser would freeze and crash.

2

Just to be clear, you’re saying if you click on a link within another app where it should open that link in Brave, it won’t open? If so, does this issue only happen when clicking on links from within a particular app or does it happen when clicking on any links?

For example, if I told you go click on https://support.brave.com/hc/en-us/articles/6539887971469 does it navigate properly?

Can you explain more of what you mean? When I see continuously mentioned, I’m wondering if you mean that you click on the link many times, if it you mean to click and then let it try to open without doing anything else, or what?

@michal is there a way to pull up crash reports on iOS? brave://crashes and similar don’t seem to work. Trying to think if there’s any options one can use to try to figure out what’s causing apps like Brave to crash?

If currently not a way, is it something that can be built out in the future?

3

Yes, if I click on a link within any other app where it should open that link in Brave, it won’t open. E.g. it did not open your link from you post above.
The Brave browser app freezes and won’t react on any finger tap. The URL line shows an X, like if you could stop loading, but it won’t react. I need to close the app or in some cases it closes/crashes by itself.

‘Continuously’ means, even if I click on the link several times, of links in several apps, and then let it try to open without doing anything else, Brave won’t open any page and crashes at some point.

4

Can you record this behavior by any chance?
I tried to reproduce and it works for me

5

You can also try to get us crash logs, instructions are similar to this https://github.com/mozilla-mobile/firefox-ios/wiki/How-to-get-your-device-logs

1 Like
6

@michal @Saoiray
I tried to upload the requested recording and crash report, but received the message: ‘Sorry, new users can not upload attachments.’ Any hints?

7

@IOSuser I know @Mattches was going to be working on getting the support ticket form at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360000144432 set to where you can upload documents, but that isn’t in place yet. You could just copy/paste the content here or via that support ticket (support one would be more private if you have any concerns)

As to videos, usually we just upload to YouTube or use similar sites. I don’t have link to one recommended by Brave a while back. I’ll have to find it.

8

I tried to copy/paste the crash report, but got an error message again:

‘Multiple errors occurred: 1) Body is limited to 32000 characters; you entered 35499. 2) Sorry, new users can only mention 2 users in a post.’

9

Trying to copy/paste the crash report in 2 separate posts. ‘@’ replaced by ‘(at sign)’ as a workaround for the 2nd error message.

1/2:

{“app_name”:“Client”,“timestamp”:“2023-04-12 13:07:42.00 +0200”,“app_version”:“1.49”,“slice_uuid”:“539781db-92ce-34f6-a5bd-5fdb31fdfe9e”,“adam_id”:“1052879175”,“build_version”:“23.4.3.20”,“platform”:2,“bundleID”:“com.brave.ios.browser”,“share_with_app_devs”:0,“is_first_party”:0,“bug_type”:“309”,“os_version”:“iPhone OS 16.4.1 (20E252)”,“roots_installed”:0,“name”:“Client”,“incident_id”:“9557E560-8C6B-4F0A-94E9-6FF15D7EF805”}
{
“uptime” : 42000,
“procRole” : “Foreground”,
“version” : 2,
“userID” : 501,
“deployVersion” : 210,
“modelCode” : “iPhone11,8”,
“coalitionID” : 660,
“osVersion” : {
“isEmbedded” : true,
“train” : “iPhone OS 16.4.1”,
“releaseType” : “User”,
“build” : “20E252”
},
“captureTime” : “2023-04-12 13:07:42.0783 +0200”,
“incident” : “9557E560-8C6B-4F0A-94E9-6FF15D7EF805”,
“pid” : 5558,
“cpuType” : “ARM-64”,
“roots_installed” : 0,
“bug_type” : “309”,
“procLaunch” : “2023-04-12 13:07:22.0247 +0200”,
“procStartAbsTime” : 1011348033291,
“procExitAbsTime” : 1011828936016,
“procName” : “Client”,
“procPath” : “/private/var/containers/Bundle/Application/5D031DAD-2015-4005-A36B-B05F39FD3D32/Client.app/Client”,
“bundleInfo” : {“CFBundleShortVersionString”:“1.49”,“CFBundleVersion”:“23.4.3.20”,“CFBundleIdentifier”:“com.brave.ios.browser”,“DTAppStoreToolsBuild”:“14E221”},
“storeInfo” : {“storeCohortMetadata”:“7|date=1519131600000&sf=143443&rapp=org.mozilla.ios.Firefox&pgtp=Software&pgid=1052879175&prpg=Genre_25210&ctxt=Transient”,“itemID”:“1052879175”,“deviceIdentifierForVendor”:“D8AF1742-6987-4BE9-9B49-F4A3F021B070”,“softwareVersionExternalIdentifier”:“855444255”,“thirdParty”:true,“applicationVariant”:“1:iPhone11,8:15”},
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“parentPid” : 1,
“coalitionName” : “com.brave.ios.browser”,
“crashReporterKey” : “d7f90ba610d14b5de8e26f3d610626e25b98b2cf”,
“wasUnlockedSinceBoot” : 1,
“isLocked” : 0,
“throttleTimeout” : 2147483647,
“codeSigningID” : “com.brave.ios.browser”,
“codeSigningTeamID” : “KL8N8XSYF4”,
“codeSigningFlags” : 570450689,
“codeSigningValidationCategory” : 4,
“codeSigningTrustLevel” : 0,
“basebandVersion” : “5.02.02”,
“exception” : {“codes”:“0x0000000000000000, 0x0000000000000000”,“rawCodes”:[0,0],“type”:“EXC_CRASH”,“signal”:“SIGKILL”},
“termination” : {“code”:2343432205,“flags”:6,“namespace”:“FRONTBOARD”,“reasons”:[“<RBSTerminateContext| domain:10 code:0x8BADF00D explanation:scene-update watchdog transgression: application<com.brave.ios.browser>:5558 exhausted real (wall clock) time allowance of 10.00 seconds”,“ProcessVisibility: Foreground”,“ProcessState: Running”,“WatchdogEvent: scene-update”,“WatchdogVisibility: Background”,“WatchdogCPUStatistics: (”,“"Elapsed total CPU time (seconds): 5.500 (user 5.500, system 0.000), 9% CPU",”,“"Elapsed application CPU time (seconds): 0.068, 0% CPU"”,“) reportType:CrashLog maxTerminationResistance:Interactive>”]},
“faultingThread” : 0,
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12

Apparently the issue got fixed since update to Brave 1.50 (23.4.27.16) and IOS 16.4.1 (a). Not sure, which of those two updates brought the fix.

1 Like
13

Apologies for not responding here — I think after sending your info to the devs they did say that this should be fixed in an upcoming update but I never came back to respond. That’s my bad and I do apologize.

Either way I’m glad the issue is resolved.

14

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