Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
When a video is played through the browser you can hear the audio of the video but no image is displayed. You only see a black screen.
How can this issue be reproduced?
- Use an iPhone 7 Plus
- Open the brave browser
- Go to youtube and try to play a video.
You will be able to hear the audio of the video but the video itself will just be a black screen.
Brave Version( check
Mobile Device details
- Using the youtube app directly does not cause this issue.
- This issue occurs on Brave, Chrome, and Safari browsers however safari has a fix. Going to Safari advance settings → Experimental Features and disabling “GPU: Process: Media” fixes the issue for the safari browser.
- The issue started on IOS 15