Iphone 7 plus shows black screen when any video is played

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

Description of the issue:
When a video is played through the browser you can hear the audio of the video but no image is displayed. You only see a black screen.

How can this issue be reproduced?

  1. Use an iPhone 7 Plus
  2. Open the brave browser
  3. Go to youtube and try to play a video.

Expected result:
You will be able to hear the audio of the video but the video itself will just be a black screen.

Brave Version( check About Brave):

Mobile Device details
ios 15.3.1

Additional Information:

  • Using the youtube app directly does not cause this issue.
  • This issue occurs on Brave, Chrome, and Safari browsers however safari has a fix. Going to Safari advance settings → Experimental Features and disabling “GPU: Process: Media” fixes the issue for the safari browser.
  • The issue started on IOS 15


We can only hope Apple exports this fix for third party browsers soon.
We can’t do much at the moment unfortunately.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.