Dear Support Team,
What Operating System and Brave version are you using ( Menu --> About Brave )?
Microsoft Windows 10 Pro
Brave version V1.33.106
Is your browser wallet currently verified? (yes/no)
Yes
What date did you verify your wallet?
I don’t remember TBH!
Have you been able to successfully receive payments in the past?
From this computer, almost all of my BATs did disappear last month for unknown reasons! and from my personal laptop, I just got 1 BAT into my wallet.
Are you using a VPN? (yes/no)
Due to the nature of my work I am heavily dependent on VPN and Firewalls to protect my data! I am working for a finance company!
Are you in a supported region (see here for list of supported regions)?
Yes
Does your device pass the SafteyNet check (Android only)?
My device is a PC
Wallet ID:
Wallet payment ID: 2cb4dbbe-fe4a-46ce-8c83-f019bf0cc620
Wallet created: 04/11/2021, 17:12:27
OS and Brave Version:
Windows 10 Version 21H2 (Build 19044.1415)
1.33.106 Chromium: 96.0.4664.110 (Official Build) (64-bit)
Kindly let me know if you need any other information.
Thank you