How to get help from Brave support and sharing Ticket IDs

If you haven’t received rewards for June or July payout or you have a flagged account issue
You will have to raise a ticket at

If you have created a support ticket in June or July for missing Rewards or flagged accounts, I want you to respond below with your ticket number and the day you created the ticket only.

This isn’t going to be a topic to complain on or anything. If you want to complain or debate, do that on another topic.

Keep this as a simple topic that is only for ticket numbers and the day they were made. This way it’s easier to kind of track for everyone, including support.

I’m doing this because some of these other topics got too much noise and kind of drown people out.


When things are working with no issues, the average ticket can take 3-5 business days to be seen. Then however much time it takes to investigate your issue. They generally try to finish quickly. However, this month has a lot of tickets and people who have created multiple tickets instead of just one as they should.

What this means is they have a lot of tickets to go through. In addition, they are trying to take some extra time in investigating issues around flagged accounts. The priority is on accuracy over speed. So do keep in mind you’ll need to be a bit patient.

Business Days

I mention about business days and want to make sure everyone knows what that means. Support rarely ever works on weekends and they don’t work holidays. So keep in mind that American holidays and Saturday/Sunday here in the USA will likely go without anyone from Brave responding to you. That’s especially the case in regards to anything on topics here on Brave Community.


According to Brave, there was an issue with NTP ads which reflected a different amount. At this time it’s believed that the amount paid out is correct and the amount displayed for users was incorrect. (I don’t know full details)

This is only seeming to affect a small number of users but it is being looked into regardless. As usual, if you have any issues with your pay you should create a Rewards Support Ticket.

I too had received a wrong payout for this month and had support revert back to me with the information I’ve shared above.
Credits for the topic format to @Saoiray
Copied this from one of his now, locked topics.


ticked id 207127
12 jul 2023

1 Like

Created 10/07/23

Ticket ID: 206474
Created July 10, 2023

1 Like



I have to type more to meet 20 character limit. Please ignore

Ticket number is: 206701 and created on July 11, 2023.
For @joshpreston

ticket ID:
Created :

Ticket ID: 207411

I want to note that my profile was already flagged and then unflagged by the support. However, it seems like it is now flagged again.

Ticket ID: 206683
Submitted: July 11th

also needed ticket for May rewards (fixed)

Ticket ID: 206548
Created: 10/07/2023

Account got flagged last month then the issue got resolved and now it happened again :frowning:

Ticket ID: 206594
Created: July 10, 2023

Ticket ID - 207548

1 Like

Ticket ID: 206467
Created July 10, 2023

Ticket ID: 206465
Created July 10, 2023

Ticket ID: 207661
Date Created: 07/13/2023

Ticket ID: 207049
Date Created: 12th July, 2023

Edit: Account now also appears to be flagged.

Ticket ID: 206326

Date created: 10 July 2023

We are making our way through all tickets. Thank you for your patience.


Ticket ID 202528
Created on June 22nd, 2023

(Note: Had one resolved involving Uphold accounts. This one is for Gemini)

Ticket id: 207769
14 jul 2023