Did not recieve mobile browser ad rewards in Feb(for the Jan ads)*Got them now*

Briefly describe your issue: I have not recieved my January rewards from my mobile browser. I did recieve the small amount from my PC Brave application, just never recieved my rewards for January(when theu are dished out in early-mid Feb).

What Operating System and Brave version are you using (Menu --> About Brave)? Android 11. Brave versiona 1.35.103

Is your browser wallet currently verified? (yes/no) Yes

What date did you verify your wallet? I believe March 8th 2021

Have you been able to successfully receive payments in the past? Yes.

Are you using a VPN? (yes/no) No.

Are you in a supported region (see here for list of supported regions)? Yes

Does your device pass the SafteyNet check (Android only)? Yes.

Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? Yes

Hope this helps, thanks! First time the rewards got stuck or whatnot.

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me neither, i did not received in february the january reward.

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Hi and welcome to the community. :slightly_smiling_face: There were a lot of issues with February payouts not just on the Brave side but with custodian accounts/providers. The moderators have a backlog of payment issues they are working on. They are also reprocessing payments that were dropped and you may be in that list (no way to tell).

Currently, if you are missing a payout, the moderators are asking that you send the following information in a DM to them. Include a link to your post.

  • Copy/paste your Wallet ID (found on brave://rewards-internals )
  • Your OS and Brave version (first three lines in brave://version )
  • A screenshot of your Rewards panel in `Settings → Brave Rewards

Mattches and Steeven are the moderators who handle most of the rewards issues.

How to DM a moderator:

  1. Click on their icon and select the Message button in the top right corner or
  2. You can go to your profile and create a new message in Messages.

The current version 1.36.109 was released yesterday. Probably after your post. Just check to make sure you are on the latest version.

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