December Rewards not paid to Uphold

Brave Rewards Rewards Support
1

Briefly describe your issue: December Rewards not paid

What Operating System and Brave version are you using (Menu --> About Brave)?
[
Version 1.34.80 Chromium: 97.0.4692.71 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no) Yes

What date did you verify your wallet? Re-verified today 1/11/22

Have you been able to successfully receive payments in the past? Yes for 16 months

Are you using a VPN? (yes/no) No

Are you in a supported region (see here for list of supported regions)? Yes

Does your device pass the SafteyNet check (Android only)? N/A

Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? Yes

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Screenshot_2022-01-12-02-48-34-315_com.brave.browser
Screenshot_2022-01-12-02-48-34-315_com.brave.browser1080×2400 217 KB

Screenshot_2022-01-12-02-48-27-377_com.brave.browser
Screenshot_2022-01-12-02-48-27-377_com.brave.browser1080×2400 140 KB

Screenshot_2022-01-12-02-48-20-542_com.brave.browser
Screenshot_2022-01-12-02-48-20-542_com.brave.browser1080×2400 147 KB

I am using Android latest version and I received payment for November. Also I have currently verified uphold account but i didn’t receive December’s payment .
No I am not using any VPN.
I live in supported region.

Screenshot_2022-01-12-12-34-40-316_org.freeandroidtools.safetynettest
Screenshot_2022-01-12-12-34-40-316_org.freeandroidtools.safetynettest1080×2400 175 KB

Screenshot_2022-01-12-10-50-23-029_com.brave.browser
Screenshot_2022-01-12-10-50-23-029_com.brave.browser1080×2400 146 KB

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@ikenney110 100 % the same as me

How to solve this issue?

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i didn’t received payout of brave browser on my laptop , and also didn’t received on my phone . wallet is verified and everything is done!
help

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No clue. Looks like hundreds of users are having the same problem and support has been useless so far. Wondering if Brave might be starting to go downhill.

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@steeven @Mattches I created this thread as requested with all relevant information 19 hours ago and still have no response.

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I think they are avoiding us

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Having the same problem…no rewards paid to Uphold or showing on phone/desktop. Although, If I click on the “Your Wallet” of my Android (purple area in pic above), the “REWARDS SUMMARY” says “MISSING: MONTHJAN 2022”.

Mods…any help, update??

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When the Verified Gemini Wallets flips from ‘Payment Processing’ to ‘Payment Complete’ and ALL are completed, we’ll see what happens. If things are still a mess a day or two after that, I could see a lot of upset people, more than there are now on here.

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yeah i think so too. its unfair actually :< honestly brave support kinda sucks. at this point all you have to do is to move on. there’s no hope of getting the rewards back. freaking U N F A I R :<

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We will not move on. They should uphold their end of the bargain. Did you think we viewed unrelated ads for our health? We will raise hell all over social media.

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@ikenney110 See our DM. Your issue has been resolved. We’re a very small team and issues can sometimes take time to reply to.

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@Tribefan If you’d like for your issue to be resolved please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

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