BAT is lost after transferring my channels from one email to another

I transferred my channels from one channel to another due to security reasons.
The channels were successfully transfered after 10 days but the BAT in both accounts were lost.

Hi @FlashKilta,

Welcome to community and thank you for reporting this issue. Please PM me the channels in question and I will take a look.

Thanks!

any response? I sent you a PM last week and I am yet to receive any response