Why can this happen when receiving a reward?

And like in the message, please reach out via email.

We don’t handle account suspension here.
Thanks and apologies for the inconveniences.

I have asked the same question in the email, but there is no response, which I want to know why my account is closed when it will get a reward? even though a week ago I was still able to access my account, so I started to think whether this was on purpose?

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