What happened to my account?

what happened to my account.
Even though my account is just waiting for a late April payment, why is it like this ??

please help me because I’ve been waiting 3 months for payment

And like in the message, please reach out via email. We don’t handle account suspension here. Thanks and apologies for the inconveniences.

I sent the email in the morning but it hasn’t been processed yet

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Can you tell me when is the May payment period? thanks

oh yes and previously there was no email to me that your account was suspended ??

Friday I check can still log in and payment in the process, and why on Saturday I check it like that?

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