Uphold verified account payement not received

What Operating System and Brave version are you using ( Menu --> About Brave )?
Windows 11 Pro,
Version 1.34.80 Chromium: 97.0.4692.71 (Build officiel) (64 bits)

**Is your browser wallet currently verified? yes

What date did you verify your wallet? Jul 2020

Have you been able to successfully receive payments in the past? Yes

**Are you using a VPN? no

**Are you in a supported region yes , (France)

Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? Yes.