Trying to cancel my VPN plan not working

Here is a 1 minute Video of me trying to cancel my plan

@steeven @B-Lee I’ve seen a few other conversations on this. Wanted to tag in at least on this one.

Hello @johnvog - Thank you for the video (this helps)! I’d be happy to assist you directly! If you’re able to submit an inquiry via our Help Desk here, this will enable us to look into the matter. When writing in, please include the email address used to initiate your free trial and we’ll be able to look it up in our systems.

Many thanks, and looking forward to hearing from you!