This months Ads payout falls on a weekend, and Monday the 7th is a recognized holiday in the country’s where support is based. Support for the September Ads payout will be available beginning on Tuesday the 8th, 7am PST. Thank you for your understanding.
Payments will begin processing on Saturday the 5th. Please note that payments can take several days to finish processing.
Brave Ads Payout status:
-
Verified wallets (Uphold):
Payments completed. -
Unverified wallets: Payments completed.
This is a payout status update for the Brave Ads payout date beginning on September 5th, 2020.
Please note that this status update post is for Brave Ads earnings payouts to Brave browser users . This thread is not for creator/publisher payouts for tips, referrals, etc.
Checklist
Didn’t receive your payout or only received a portion of it? Here are some things to check first.
- Are payouts still processing? Although Brave Ads payout transactions begin on September 5th, it may take several days to fully process the large list of transactions. You may therefore see other users receiving their payouts before yours arrives. The team will keep everyone updated about payout progress (see above or below ). If the payout period has fully completed and you have not received your payout, DM the listed info below we can help you!
- Are you included the payout period? Please note that the payout beginning on September 5th is for Brave Ads earnings throughout August (plus any BAT you’ve accumulated before that). If you only recently enabled Brave Ads (for example, on August 2nd, 2020), you will receive your payout in next month’s payout period.
- Is your browser updated? Please make sure that your version of Brave is up to date - Brave.com/latest
-
Maybe you received it! If you do not have a verified wallet, you will need to go into your Brave Rewards settings and look for a
"Claim your ad earnings now!"button. You must click that button in order to claim your BAT payout. If you do have a verified wallet, your payout will be deposited automatically into your Brave Rewards wallet and Uphold account. Please double-check if it’s there! (Usually, Uphold will send you an e-mail receipt of the payout transaction.)
Submitting a good support DM
In order to best help you, please include the following in your DM:
- “I have read through the checklist above, and it seems that none of those reasons apply.” (Yes/no)
- Which platform are you on (Android, iOS, MacOS, Windows, Linux)?
- Have you ever received payouts in previous months, or is this your first time?
- Do you have a verified wallet? That is, is your Brave Rewards wallet connected to a verified Uphold.com account?
- If you have a verified wallet , have you ever connected your Uphold account to 4 or more different devices in your lifetime? This includes previous installations of Brave, Brave on different platforms, as well as Brave-Beta, Brave-Dev and Brave-Nightly versions.
- If you have a verified wallet , did you ID-verify using an ID from a region that is unsupported by Brave Ads? For example, even if you live in the United States, did you verify with a Kazakhstani passport/driver’s license?
- If #5 and #6 do not apply to you, please send me (@steeven] a PM with a brief note about your issue. (Please send via private message only.)
- Uploading supporting screenshots of your Brave Rewards settings page is very helpful.