Prime videos will not play on Amazon's website

Description of the issue
When selecting a Prime Video the following error message is returned:
"Your web browser is missing a digital rights component. Go to chrome://components and under WidevineCdm , click Check for update.

Exact URL of the website in question

Did the issue present with default Shields settings? [Default states are: Block: Ads/Trackers, 3rd Party Cookies, 3rd Party Fingerprinting Allow: Encrypt Connections enabled (HTTPS), Scripts] (yes/no)
Specified defaults are on. Script is off.

Does the site function as expected when Shields are turned off? (yes/no)

Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no)
I do not know.

Does the site function as expected when using Chrome? (yes/no)
It works well except for viewing Prime videos.

What Brave version/Build are you using when you encounter the issue?(About Brave info)
Version 0.58.17 Chromium: 71.0.3578.98 (Official Build) (64-bit)

1 Like

Hi @djones6973,
Please edit your post and provide the info like requested in template.


Sorry I hit the post button before understanding how to fill out the form.


Thanks for providing the info @djones6973 :slight_smile:

You need to install Widevine first before you can start playing DRM-protected content. You can:

  • Visit Amazon Prime or other DRM-required site ( etc)
  • Look for puzzle icon at URL bar
  • Install & Run Widevine

It should working now.
Let me know if it’s not solve your issue.


1 Like

Thanks for the recommendation…but it did not solve the problem. I’ve decided to look for another alternative to Chrome. Don’t spend any further time on this issue for me as I have removed Brave from my computer.

This topic was automatically closed after 30 days. New replies are no longer allowed.