Prime videos will not play on Amazon's website

Browser Support Web Compatibility
1

Description of the issue
When selecting a Prime Video the following error message is returned:
"Your web browser is missing a digital rights component. Go to chrome://components and under WidevineCdm , click Check for update.

Exact URL of the website in question

Did the issue present with default Shields settings? [Default states are: Block: Ads/Trackers, 3rd Party Cookies, 3rd Party Fingerprinting Allow: Encrypt Connections enabled (HTTPS), Scripts] (yes/no)
Specified defaults are on. Script is off.

Does the site function as expected when Shields are turned off? (yes/no)
No.

Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no)
I do not know.

Does the site function as expected when using Chrome? (yes/no)
It works well except for viewing Prime videos.

What Brave version/Build are you using when you encounter the issue?(About Brave info)
Version 0.58.17 Chromium: 71.0.3578.98 (Official Build) (64-bit)

1 Like
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Hi @djones6973,
Please edit your post and provide the info like requested in template.

Thanks
:slightly_smiling_face:

3

Sorry I hit the post button before understanding how to fill out the form.

2 Likes
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Thanks for providing the info @djones6973 :slight_smile:

You need to install Widevine first before you can start playing DRM-protected content. You can:

  • Visit Amazon Prime or other DRM-required site (spotify.com etc)
  • Look for puzzle icon at URL bar
  • Install & Run Widevine

It should working now.
Let me know if it’s not solve your issue.

Thanks,
:slight_smile:

1 Like
5

Thanks for the recommendation…but it did not solve the problem. I’ve decided to look for another alternative to Chrome. Don’t spend any further time on this issue for me as I have removed Brave from my computer.

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