Hi, there are instructions you should follow at Support’s post regarding your issues:
If you’ve already sent a DM to steeven, please keep in mind there are others awaiting assistance - this won’t be an immediate fix, so we must all try to be patient. If some time has passed and you wish to check on steeven’s progress with your issue, please use the same DM thread to him - sending multiple DMs on the same issue slows support for everyone.
