Please provide the following basic troubleshooting information, which is needed to help diagnose your issue:
Briefly describe your issue:
What Operating System and Brave version are you using (Menu --> About Brave
)?
Is your browser wallet currently verified? (yes/no)
What date did you verify your wallet?
Have you been able to successfully receive payments in the past?
Are you using a VPN? (yes/no)
Are you in a supported region (see here for list of supported regions)?
Does your device pass the SafteyNet check (Android only)?
Have you manually turned OFF Auto-contribute on all of your devices linked to Uphold??
What Operating System and Brave version are you using ( Menu --> About Brave
)?
>> Version 1.26.74 Chromium: 91.0.4472.124 (Official Build) (64-bit)
Is your browser wallet currently verified? (yes/no)
>>>> YES
What date did you verify your wallet?
>>> BETWEEN 1’MAY TO 10’MAY 2021
Have you been able to successfully receive payments in the past?
>>>> YES >>> Transaction details Date May 7, 2021, 10:41:38 AM
Reservechain transaction ID
4809055a-a66f-4520-ad65-9202992d1647
Are you using a VPN? (yes/no) >>>> NO
Are you in a supported region (see here for list of supported regions)? >>>> YES >>>> INDIA
Does your device pass the SafteyNet check (Android only)?
>>> WINDOWS // DESKTOP //
Have you manually turned OFF Auto-contribute on all of your devices linked to Uphold??
>>>> YES
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