Zebpay account connected, but haven't received BAT this month. Please help

I haven’treceived payment for this month. Even though it showing that payments connected to Zebpay are completed. If I don’t get any help from , I would be literally paying 7 times the fee to zebpay for not making any transaction please help quickly in this aspect.
I’m using latest version of Brave in both android and window

Zebpay is my verified custodian

I’m in the supported region India.

Need to create a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431

Well thank-you for the link. I have submitted the similar one more than 24 hrs ago, but I haven’t received any reply from the brave team.

By the way can you please tell me how much time does it take to resolve the issue ?

Also the last time when I received payment, it was immediate after the payment was processed. But this time the delay is more than 24hrs. Is it normal? Is there any time limit even after the payment is processed ?

It takes time. Keep in mind it’s only just now Tuesday morning. They don’t work on weekends or American holidays. Payments also just completed within the last 24 hours, so anything earlier was a bit too early.

But it can take up to a week or two for responses to come to tickets. They try to respond within 3-5 business days, but it’s not guaranteed

No time limit. When Brave shows it as completed according to Ads Payout Status Update it just means they have sent things out. Then places like ZebPay might take a little longer to make sure it’s arrived and post it, though it does often hit immediately.

The general delays comes on when payments are sent. For example,. payouts begin around the 7th of each month and sometimes our browser will lie to us and say payments have arrived, but this is a default message to say the payout is happening. It has taken as long as 3-4 weeks for payouts to happen in some months, but this usually was due to network issues. They have been improving the system and doing best to have it pay out as quickly as possible around the 7th, with some payments even going out days prior.

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Thank you very much for taking time and explaining this. I really appreciate this. :hugs: