Hello, I am a new user to Brave and have been trying to use this in our school environment which uses Securly as a web filter. I am a technician and working with our network admin to try and fix the issue where when we try to play any video on YouTube.com, it crashes immediately or within the first few seconds of playing the video. Disabling the shield also did not make an impact on functionality. This is after an install with no changes made to any settings.
My question is what could be causing this to crash and if there are any specific addresses that we need to add into our filter to make it work properly. YouTube works just fine in any other browser at school and Brave works for me fine outside of school, so I know that there is something that needs to be allowed.
Local Crash ID e3ed9f98-0e85-4278-b801-15eecadaf76a
Brave is up to date
Version 0.59.34 Chromium: 72.0.3626.81 (Official Build) (64-bit)
Something similar is happening here, I canât even play a video with 1,5 speed. Brave has been SO slow the past few days⌠It really sucks, Iâm trying to keep using it, but sometimes I wonder whyâŚ
@dhalvorsen,
Thanks for reaching out to us. Lets see if we can figure out whats going on.
Questions:
I see that youâve tagged your post with Windows - are you using Windows 7 or 10 (or heaven forbid Win8/.1)?
Are you able to stream/watch video content on other websites or is it just Youtube that crashes?
If media players on other sites also cause the crash, which sites did you test?
Suggestion:
This smells a lot like a Hardware Acceleration issue. Try to disable this feature and see if that resolves the issue (Settings --> Advanced --> System --> Hardware Acceleration)
I disabled hardware acceleration and it still doesnât play.
I am able to play videos on CNN and Vimeo without any issue. I tried to play a YouTube Vevo on EW and it played for a few seconds and then crashed. It appears to only be linked to YouTube.
My network admin has the same issue as I do, so I have no doubt itâs an issue between our setup with Securly or Fortinet. I just donât know what could be triggering this between the two or where to start. I even realized this time that YouTube crashes if you just let it sit idle on the site a few seconds. I created a screen recording and converted it to mp4, but then this site said I canât upload because Iâm new? If you can change that, Iâll upload it.
Thanks so much - apologies for the late reply.
So did some digging and found this guy:
This sounds an awful like what youâre encountering but Iâd like to confirm. Best way to do this is by investigating your crash reports when it happens. Try the following:
Open Brave and enable crash reporting (you can also submit them manually after producing the crash if youâd like - option to do this is located directly under the crash ID, Send now)
Navigate to Youtube and try to stream a video
Let Brave crash then relaunch.
Type Brave://crashes into your address bar and send me your Crash Report ID. You can send the whole bolded string you see - should look something like this: Uploaded Crash Report ID 2bc50312538b15d7 (Local Crash ID: 2ef153e7-2c0e-4a51-8af8-7ba529553b80)
We can then investigate the crash itself on our end and confirm whether or not these two things are the same and subsequently whether or not we have 1 or 2 Youtube issues to tend to
Appreciate your patience and understanding on this.
I did do this actually with the first one listed on this post, however I didnât realize that I only sent the local ID. After I put that in the post, I uploaded it and it is below:
Uploaded Crash Report ID 7e3a31a1e0cc884d (Local Crash ID: e3ed9f98-0e85-4278-b801-15eecadaf76a)
Crash report captured on Monday, February 4, 2019 at 8:53:18 AM, uploaded on Monday, February 4, 2019 at 9:08:23 AM
Sitting idle on YouTube and then crashing:
Uploaded Crash Report ID d60fa1dce2a0c22b (Local Crash ID: 05df4be6-6393-48c4-a90b-f1f54dc0e761)
Crash report captured on Friday, February 8, 2019 at 1:53:06 PM, uploaded on Friday, February 8, 2019 at 1:53:07 PM
Trying to play a video on YouTube:
Uploaded Crash Report ID 02fe8900ca4566f9 (Local Crash ID: ea4553e9-03cb-4167-96d2-26928de8c62c)
Crash report captured on Friday, February 8, 2019 at 1:54:13 PM, uploaded on Friday, February 8, 2019 at 1:54:56 PM
Hi - I too am facing the same issue of Brave crashing a few seconds into playing a youtube video. My Brave browser instance also seems unable to upload crash reports, either automatically, or by clicking the âupload nowâ link next to the crash report. It just remains at âupload requested by user, not yet uploadedâ. Restarting the browser shows it again as ânot uploadedâ ⌠What do I do?
Hello @Mattches - that is correct. I am at the brave://crashes page and clicking on the âSend nowâ link. See screenshot below. On browser restart, those âupload requested by user, not yet uploadedâ statuses will reset to âwas not uploadedâ state.
@Mattches
We did some other troubleshooting today and when we turned off âforced loginâ on Securly, it worked. When we turned forced login back on, then Brave crashed again. This setting with Securly doesnât cause an issue with Chrome.
