Hi, please can somebody help with the following problem.
Notifications are enabled working through the advice offered in these forums and then testing using https://www.bennish.net/web-notifications.html.
I don’t yet have an uphold account, so this only concerns rewards earned in my browser.
For several months I’ve been very impressed with Brave, using it in both Windows 10 and on Android. Suddenly, I stopped receiving Brave rewards and discovered it was because I had v.1.2.x. I updated both browsers, and this fixed the fault with Android. However, Windows 10 wouldn’t allow me to claim my pending rewards, so I couldn’t update these to my total earned rewards.
Around this time my BAT also reduced from 52 to 46, but I see on these forums that this might be caused by the ‘negative balance’ issue, so I’m not concerned with this issue. I don’t yet have auto-contribute enabled.
During this period, my main problem was that the claim button had been unavailable for a couple of months, so I now had 2 months of rewards (23 BAT) waiting to be claimed to add to my now total of around 46 BAT.
I tried restoring my wallet and reinstalling Brave, but neither of these solutions helped. I then lost my pending 23 BAT, but I still had the 46 BAT that I’d claimed since installing Brave.
I then earned another 6.8 BAT pending to be claimed using a Windows 7 PC synced to the same wallet. These 6.8 were reflected on my Windows 10 system, but had replaced the 23 BAT previously waiting to be claimed.
I finally reinstalled Windows from a clean, up-to-date back up image, reinstalled Brave from fresh. and restored my wallet. Now my claimed rewards are gone, showing as 0. I now only have the 6.8 pending rewards synced from my Windows 7 laptop. My ad notifications have also stopped working in Windows 10 despite being tested as mentioned above.
When I look at chrome://rewards-internals in Windows 10 Brave, my Wallet ID is the same one I started with. However, my User ID and Persona ID are different to the ones I originally had.
My Windows 7 laptop and Windows 10 have the same wallet ID, but they both have different User ID and Persona ID, despite both being restored using the same backup phrase.
My wife and daughter both use Brave on their mobiles and have no issues. It’s only the desktop version that has problems. I feel it has something to with the the multiple User IDs and Persona IDs, but I could be wrong.
Is it possible this is causing my rewards to go missing?
Thanks for your time.