I would love to check to see if this is a topic that has already been discussed. However, I can’t find the navigation bars to move down the page. The whole right hand side of the page appears to be cut off and unavailable. This may be an operator error, but it is seriously impacting my commitment to Brave. I want to use it and really like what it does and the principles behind it. But this is happening way too often and is way too annoying. If it is operator error, please tell me how to fix it! Thanks.
@lorquil we’ll need a bit more info before we can help. If you could, please check out our posting guidelines, step 6 in particular :
1.It is important that you have the right expectations for free technical support for free open source software.
For an average business day you should expect about 24 hours before your first response. For the weekend (any post after 3PM PST Friday to 11AM PST Monday) expect about 48 hours before your first response.
We totally love you, but we also have loved ones, pets, and stuffed animals we like to spend time with when we’re not making free software.
2.Did you check out our Common Issues? https://community.brave.com/c/common-issues24
Clicking on that Lion in the upper-right corner and fiddling with settings is going to solve like 99% of your problems.
3.Is a specific site not working? If www.blahblahblah.com2 is not working and you’ve tried step 2, you have a Web Compatibility issue. Post here instead : https://community.brave.com/c/qa/web-compatibility3
4.On the Internet nobody knows if you are being funny/sarcastic/rude. Smileys go a long way, but it’s better if you stick to the facts and say ‘please’ and ‘thank you’. Don’t swear in text, it’s a waste of everyone’s energy.
5.Have you tried this in other browsers? Be sure to check it’s not just Brave.
6.Help us help you. This is how we expect you to write a post:
A. Make a meaningful title. “Clicking on the Done button 3 times crashes Brave” is much better than “Brave suddenly crashed”.
B. A screenshot or recording of the issue (Licecap is totally free to use http://www.cockos.com/licecap/7)
C. A listing of:
i. Your Operating System and version (Mac 10.11.x, Windows 7/8/10, Linux distribution, iOS 9/10, Android)
ii. Your Brave Version. (Desktop users please copy info from about:brave using the clipboard if possible)
D. Detailed step-by-step instructions of how you came across the issue.
i. I downloaded and installed Brave.
ii. I created a bookmark and clicked the ‘Done’ button three times.
iii. Brave suddenly quit and my bookmark was not created.
E. Count to 20 and re-read your post. Could someone take offense at your post? Could you say something a bit more clearly?
7.Sit tight. Like we mentioned above, you should have no expectation of instant replies.
8.If you do not follow the guidelines above, expect to have your post edited or deleted. We’re not trying to be rude, we just don’t want to waste energy when we could be releasing new features and bug fixes.
9.Thanks for slowing down to read this. Use the template in step 6 and you can delete the rest.
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